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Contributor
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Message 1 of 23

Lied to about traffic management

I’m hoping someone can provide me with some guidance. We put a request in October for a Fibre package at my property. Turns out the line wasn’t connected so we needed to get someone from BT / Openreach to request authority from the council to close the road to sort this out. This was in November...

Rang the council today and they’ve informed me that no request has been submitted on that road and they mentioned this was a common occurrence. The question is where do I go from here? We need this actioned immediately and for a request to be made to the council. They said it would only take then a week or so to sign off on this so waiting weeks and weeks over what is basically a lie is so so frustrating 

 

any help would be amazing

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Beginner
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Message 2 of 23

Re: Lied to about traffic management

I have spoken to Openreach engineers in the past as my line requires an upgrade from the 40yr old aluminium and was told that Openreach have a "schedule" and an allotted amount of money. They prioritise this money however they see fit and unfortunately you are at their mercy. 

 

I have my fingers crossed for you that its soon but unfortunately neither Bt nor yourself can make openreach do anything at all. If virgin media is already there i would take that IMHO. 

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Contributor
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Message 3 of 23

Re: Lied to about traffic management

It’s just a case of connecting a spare line to the box the surveyer told us so it should be fine. Just contacted Openreach who said BT need to contact the Openreach smc to find out what’s happening.

 

 

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Beginner
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Message 4 of 23

Re: Lied to about traffic management

Is there already a line to your house then and they literally just need to connect it or have they got to run the line to your house aswell? 

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Distinguished Sage
Distinguished Sage
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Message 5 of 23

Re: Lied to about traffic management

@Dan_Arsenal90 

have you placed an order for a phone line from BT Retail or was it another ISP.



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Contributor
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Message 6 of 23

Re: Lied to about traffic management

Was from BT retail @imjolly -

 

spoke to them again this evening and got the same responses about being unsure and they’ll call back next week with an “update”.

 

as it stands, we’re waiting for an A%% to be submitted to the council but have been waiting weeks so clearly something is up and we’re not getting clarity from anyone on when this is likely to happen (or IF)

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Distinguished Sage
Distinguished Sage
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Message 7 of 23

Re: Lied to about traffic management

As you have placed an order with BT Retail I have aske forum mods who are BT employees to see if they can help you at least find out the problem and why the delay.  They will post here



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Contributor
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Message 8 of 23

Re: Lied to about traffic management

brilliant. Thanks for that. 

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Moderator
Moderator
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Message 9 of 23

Re: Lied to about traffic management

Hi @Dan_Arsenal90, thanks for posting back and sorry that you are not getting productive updates on your order. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you with this.

cheers
John

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Contributor
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Message 10 of 23

Re: Lied to about traffic management

Update - 

 

STILL no update from BT / Openreach. Seems like Openreach aren’t providing an answer to BT. Is there any way to push this further? Currently trying to lodge a complaint with Openreach for this holdup (Over a month now with no updates...)

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