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Message 21 of 29

Re: Limited to Superfast 1 speeds (52mbps) whilst using Superfast 2

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Hi @TechTino,

I'm sorry you're still experiencing problems with your connection. I've checked our email queue and can see that you have sent in your details today. There are a few cases ahead of you in the queue and we'll reply as soon as we can.

Thanks

PaddyB

Community ModeratorPaddyB
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Message 22 of 29

Re: Limited to Superfast 1 speeds (52mbps) whilst using Superfast 2

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Hi @TechTino,

I've checked your connection and the connection looks stable. I've checked the speeds and DLM has restricted your speeds to 60 Mbps. I've sent a request to BT Wholesale who will look at increasing it to up to 80 Mbps again. I should hear back from them over the next few days.

Thanks

DanielS

Community ModeratorDannyS
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TechTino
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Message 23 of 29

Re: Limited to Superfast 1 speeds (52mbps) whilst using Superfast 2

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Thank you so much 🙂 Best service I've had from an ISP.

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Message 24 of 29

Re: Limited to Superfast 1 speeds (52mbps) whilst using Superfast 2

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Thanks very much @TechTino.

It will take a few days before we can tell if it has worked. Hopefully we won't need to send an engineer out to do it for us manually. If it comes to that I'll arrange it and make sure there are no charges for the visit.

Thanks

DanielS

Community ModeratorDannyS
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Message 25 of 29

Re: Limited to Superfast 1 speeds (52mbps) whilst using Superfast 2

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Hi @TechTino,

The changes don't look to have gone through yet. I've sent them off again today in the hope that they get picked up soon. I've also booked a free of charge engineer visit for the 11th of October any time between 8am and 1pm. I've asked that they reset the DLM only and not visit your home. There is a chance that they do. If you can't be there for any reason there will still be no charge for the visit. I'll follow up with you on Friday Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
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TechTino
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Message 26 of 29

Re: Limited to Superfast 1 speeds (52mbps) whilst using Superfast 2

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The DLM looks to have been fully removed, my speed is back up to the expected. Thank you so much 🙂 Very helpful.
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Message 27 of 29

Re: Limited to Superfast 1 speeds (52mbps) whilst using Superfast 2

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Hi @TechTino Thanks for the update and glad to hear your speed has improved. @DanielS will be back in the office tomorrow. Is all resolved now and are you OK for Daniel to close your case?

Cheers
John

Community ModeratorJohnC
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TechTino
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Message 28 of 29

Re: Limited to Superfast 1 speeds (52mbps) whilst using Superfast 2

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Yes, thank you.

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Message 29 of 29

Re: Limited to Superfast 1 speeds (52mbps) whilst using Superfast 2

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That's great to hear @TechTino.

Take care and have a great weekend

Thanks

DanielS

Community ModeratorDannyS
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