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Sage
Sage
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Message 11 of 42

Re: Line Profile Reset Required Please.

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When you tried the quiet line test did it state your correct telephone number?

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b_bez
Contributor
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Message 12 of 42

Re: Line Profile Reset Required Please.

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Yes.  It states correct phone number.  Spoke to someone in Glasgow who finally found me through billing.  Claims line is OK as I tried 151 to report fault but automated call back / update in 5 minutes never arrived so I called and asked for line update which then put me through to Irish Lass in a call centre somewhere.  She couldn't find my details, other Lass in Glasgow found details.  Also tried same line test with / without openreach v4 faceplate with same results.  Line appears quiet.  thanks

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Distinguished Sage
Distinguished Sage
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Message 13 of 42

Re: Line Profile Reset Required Please.

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so the hiss you heard has now disappreared?  if so have you tried connecting your router to filter in test socket and post new stats  

you never said if you are having connection problems and that was reason for very low connection time in previous stats



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b_bez
Contributor
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Message 14 of 42

Re: Line Profile Reset Required Please.

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Ripped out my tp-link and replaced with home hub 6, in test socket, still a poor 25MB download.  I've not had any disconnects for a while now apart from the usual "timeout waiting for pado packets" which usually happens between 01.00-03:00am.  Connection has just been slowing down.

Can no longer run diagnostics with the hh6 as something about TAP3 being enabled and if I try speed test from within router it takes me to a page to login with my email / password but every time I enter my password, it just loops back to login page with email / password.

 

You couldn't make this up, however, my ping has now dropped significantly and upload backup to where I need it.

Untitled04.jpg

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Distinguished Sage
Distinguished Sage
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Message 15 of 42

Re: Line Profile Reset Required Please.

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can you post hub stats now in test socket  advanced settings then technical log information



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b_bez
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Message 16 of 42

Re: Line Profile Reset Required Please.

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Here are log from hh6, thanks

 

Untitled06.jpg

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TechFreak
Beginner
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Message 17 of 42

Re: Line Profile Reset Required Please.

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Seems to be a Noise Margin issue. Could you please call up or chat with the team and ask them to check if the line is dropping at their end and if there is any trend of it dropping for sometime. Speeds isn't an issue for you as it seems from the TP link router that you are getting speeds of around 39 Mb.  
Try checking the line at the main test socket and then call out an Wholesale engineer from them and they should be able to check and fix things for you.

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Distinguished Sage
Distinguished Sage
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Message 18 of 42

Re: Line Profile Reset Required Please.

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Your down speed is lower than expected based on attainable but your up speed is terrible. If you are now in test socket just leave it there and see if that helps your line stability.  If your line is now stable then post new stats in couple of days and then see if mods can help



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b_bez
Contributor
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Message 19 of 42

Re: Line Profile Reset Required Please.

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OK Guys, thanks for the help.  cheers the now..

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Moderator
Moderator
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Message 20 of 42

Re: Line Profile Reset Required Please.

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@b_bez I'm sorry to see you're having problems with your broadband speed. I think it would be good if we ran some diagnostics on your connection as there does appear to be something up with the profile. 

I've sent you a Private Message with details on how you can get in contact with the mod team. It's taking us a day or two to reply and I'd recommend leaving it in the test socket for the time being.

Community ModeratorNeilO
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