Thank you for sending in your details. I've ran a few test on your line and it is picking up a potential HR fault on the line. I've reported this through to our suppliers and I'll post back as soon as I have an update.
I gave your home number a quick call, I'm sorry I didn't get speaking to you. BT Wholesale have got back to me and requested that we send an engineer to take a look at the line.
Please can you let me know what would be a good time for me to call to book this engineer visit?
yes, engineer came out, couldn't find any fault from my end, he headed down to the cabinet and checked the node that I'm in. No fault there either so I believe he did a cleardown then reset the line profile.
Down seems fine around 45 and upload is back up where it should be but he did say give it the weekend and a week on monday should be it fully settled so thank you to everyone on here who helped me out, it's appreciated.
I'll update in a few days again. thank you..
I take it I can give 30 days notice now then since I've not been getting my guaranteed 45meg for weeks, download back down to 12meg so problem clearly not fixed...
Hi @b_bez I tried calling there but missed you, I'm really sorry to see you're speed has dropped since the engineer visit. I've ran a few tests and can see that the speed dropped today did this happen after you changed back to your own router? If so can you reconnect the Hub and run another test to compare?
I'll try calling you again tomorrow.