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b_bez
Contributor
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Message 21 of 42

Re: Line Profile Reset Required Please.

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Thanks for the Info, NeilO

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Message 22 of 42

Re: Line Profile Reset Required Please.

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Hi @b_bez,

Thank you for sending in your details. I've ran a few test on your line and it is picking up a potential HR fault on the line. I've reported this through to our suppliers and I'll post back as soon as I have an update.

Thanks

PaddyB

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Moderator
Moderator
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Message 23 of 42

Re: Line Profile Reset Required Please.

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Hi @b_bez,

I gave your home number a quick call, I'm sorry I didn't get speaking to you. BT Wholesale have got back to me and requested that we send an engineer to take a look at the line.

Please can you let me know what would be a good time for me to call to book this engineer visit?

Thanks

PaddyB

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b_bez
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Message 24 of 42

Re: Line Profile Reset Required Please.

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anytime after 10:30am would be good, thank you..

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Moderator
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Message 25 of 42

Re: Line Profile Reset Required Please.

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Hi @b_bez,

How has your connection been since the engineer visit? 

It looks to have gone up to around 51 Mbps Smiley Happy

We should get a better picture of how it is performing over the weekend.

Thanks

DanielS

b_bez
Contributor
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Message 26 of 42

Re: Line Profile Reset Required Please.

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Hi Daniel,

yes, engineer came out, couldn't find any fault from my end, he headed down to the cabinet and checked the node that I'm in.  No fault there either so I believe he did a cleardown then reset the line profile.

Down seems fine around 45 and upload is back up where it should be but he did say give it the weekend and a week on monday should be it fully settled so thank you to everyone on here who helped me out, it's appreciated.

I'll update in a few days again.  thank you..

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Moderator
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Message 27 of 42

Re: Line Profile Reset Required Please.

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Hi @b_bez  thanks for the update and glad speed are back to what they should be. Do monitor and keep the thread updated.

Cheers
John

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b_bez
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Message 28 of 42

Re: Line Profile Reset Required Please.

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cheers John, will do

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b_bez
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Message 29 of 42

Re: Line Profile Reset Required Please.

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I take it I can give 30 days notice now then since I've not been getting my guaranteed 45meg for weeks, download back down to 12meg so problem clearly not fixed...

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Message 30 of 42

Re: Line Profile Reset Required Please.

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Hi @b_bez  I tried calling there but missed you, I'm really sorry to see you're speed has dropped since the engineer visit. I've ran a few tests and can see that the speed dropped today did this happen after you changed back to your own router? If so can you reconnect the Hub and run another test to compare?

I'll try calling you again tomorrow.

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