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licquorice
Distinguished Sage
Distinguished Sage
1,415 Views
Message 71 of 79

Re: Line Speed

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I think we need to get the mods involved. I have alerted them to your problem.

PaulWilson67
Contributor
1,411 Views
Message 72 of 79

Re: Line Speed

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Thanks for your help 



@licquoricewrote:

I think we need to get the mods involved. I have alerted them to your problem.


 

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StuartH
Moderator
Moderator
1,398 Views
Message 73 of 79

Re: Line Speed

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Hi @PaulWilson67

Sorry to hear that since upgrading you haven't noticed improvements in speed, we can investigate this for you.

I've sent you a private message asking for the details we need to investigate this for you. You can access your private messages by clicking the link below:

https://community.bt.com/t5/notes/privatenotespage

Thanks

Stuart

PaulWilson67
Contributor
1,344 Views
Message 74 of 79

Re: Line Speed

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My Broadband has now gone offline, not touched anything! 🤦‍♂️
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PaulWilson67
Contributor
1,335 Views
Message 75 of 79

Re: Line Speed

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Not to worry, Openreach working on my line - some really old cable joints out there hopefully thats the problem. 

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PaulWilson67
Contributor
1,319 Views
Message 76 of 79

Re: Line Speed

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Looks like the issue is with my Billion, tried a home up tonight and hitting 54Mb.



 

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PaulWilson67
Contributor
1,296 Views
Message 77 of 79

Re: Line Speed

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New home hub arrived this morning plugged in working the way it should, hitting 50Mb + download speeds.

Dont understand why the Billion wasnt getting more than 15Mb seems to be have restrcting speed some how. 

DanielS
Moderator
Moderator
1,284 Views
Message 78 of 79

Re: Line Speed

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Thanks for sending me a private message and for updating the Community @PaulWilson67,

I'm glad everything is working as it should be now.

Take care and have a great day Smiley Happy

Thanks

DanielS

PaulWilson67
Contributor
1,273 Views
Message 79 of 79

Re: Line Speed

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Thanks Daniel Smiley Happy


@DanielSwrote:

Thanks for sending me a private message and for updating the Community @PaulWilson67,

I'm glad everything is working as it should be now.

Take care and have a great day Smiley Happy

Thanks

DanielS