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Traumatic
Aspiring Expert
570 Views
Message 11 of 28

Re: Line 'Upgraded' but download speed has been lowered and is almost unusable now

We were sent an email saying we were being upgraded. Is there nothing that the mods can help to get us downgraded? As I don’t see how this is fair at all.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 12 of 28

Re: Line 'Upgraded' but download speed has been lowered and is almost unusable now

I have asked mods to see if there is anything they can do to get you back to adsl2. They will post here but no sure if there is anything



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StuartH
Moderator
Moderator
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Message 13 of 28

Re: Line 'Upgraded' but download speed has been lowered and is almost unusable now

HI Traumatic

I have sent you a private message to ask for some more information so we can take a look at this for you.

Thanks

Stuart

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Traumatic
Aspiring Expert
500 Views
Message 14 of 28

Re: Line 'Upgraded' but download speed has been lowered and is almost unusable now

210CD098-2230-430F-87A8-77E934DD1FF7.png

CDACBB98-10E1-4390-B6DF-70054A8ED528.png

Thanks Stuart.

Our other faster line Is now experiencing FEC errors of around 2,000-4,000 per two seconds.

Can this be looked into as well? As pages are very slow at loading 

Thanks

 

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imjolly
Distinguished Sage
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Message 15 of 28

Re: Line 'Upgraded' but download speed has been lowered and is almost unusable now

Have you check the second line for line noise by doing quite line test?



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Traumatic
Aspiring Expert
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Message 16 of 28

Re: Line 'Upgraded' but download speed has been lowered and is almost unusable now

6CA3A17E-49DA-4DF9-AB97-BC3813C7B105.png

There’s no crackling or hissing, just a very faint fuzz.

here’s the stats a few hours later

 

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 17 of 28

Re: Line 'Upgraded' but download speed has been lowered and is almost unusable now

any noise on quiet line test is a problem and if you have 'faint fuzz' then before reporting line problem I would redo the quiet line test but using a filter in the  test socket. If still there then report a phone fault to 151  if it disappears then problem either with master faceplate or internal wiring



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Traumatic
Aspiring Expert
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Message 18 of 28

Re: Line 'Upgraded' but download speed has been lowered and is almost unusable now

Do you know when the mods are back to work? As I replied to their message on the 24th, but I’m yet to hear back from them

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imjolly
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Message 19 of 28

Re: Line 'Upgraded' but download speed has been lowered and is almost unusable now

There are mods working but Inthink reduced number. Unlikely anything happen until start of the new year



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NeilO
Moderator
Moderator
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Message 20 of 28

Re: Line 'Upgraded' but download speed has been lowered and is almost unusable now

Hi @Traumatic, we hope to get back to you tomorrow with an update. 

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