We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Thank you! Hopefully both issues can be resolved
Just a late addition - possibly not relevant.
@Traumatic - when you did the quiet line test, the line should be silent when using a corded phone but, if you happened to use a cordless phone, there is a chance of, shall we say, a very faint buzz!
I’m not sure what Vodafone has to do with the other line, as that line is BT
I was hoping you had an update for me please.
I am so sorry to see that you haven't had a recent update.
I'm out of the office myself but I will be in on Monday and I'll be taking over this for you.
After checking your first line, it shows it's not on VDSL any more. It was moved back to ADSL2 previously. I understand that it's saying VDSL on your Hub which is wrong. Can you factory reset the Hub to see if it changes it?
For your line with the errors, can you drop me a PM with the account details so I can go over it for you? Let me know the exact problems the errors have caused with that line and I'll do my best to help you.
Sorry for my late reply!
hub has been factory reset, but it still says VDSL.
will pm you now the other line