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Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?
Post the router stats when plugged into test socket.
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
A speedtest through the Home Hub is showing a 15mb upload. Does this mean I likely got the speed boost to infinity 2?
your noise margin is high at9db as normal is about 6db so if noise margin was nearer normal then your actual speed would be closer to attainable
you have been upgraded to infinity 2 speeds but your line is not capable of more than max attainable. just because you are now on infinity 2 speeds all that did was remove the cap for infinity 1 but you cannot get faster than your line can handle
Sure I understand.
The line can certainly handle more, just likely a fault in place. Going to get someone to move to the test socket later today.
bear in mind that constantly resettting the router will have a detrimental effect on your conenction hopefully connecting to test socket may show some improvement