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Brandscill
Aspiring Expert
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Message 1 of 31

Line dropping every couple of days

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Hi All,

Not sure what’s been happening but every couple of days recently my line has dropped and also the speed with it.

Not much has changed as I’m away at the moment but these are the stats below. Any obvious reasons why? Plugged into master socket but the internal cable is quite long. Cabinet is outside my front window. What’s the max cable length you’d use indoors?

Stats
1.64.0
DSL uptime: 0 Days, 21 Hours 38 Minutes 24 Seconds
Data rate: 17.04 Mbps / 49.68 Mbps
Maximum data rate: 17169 / 59892
Noise margin: 9 dB / 9 dB
Line attenuation: 18.6 dB
Signal attenuation:
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
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XRaySpeX
Recognised Expert
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Message 2 of 31

Re: Line dropping every couple of days

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Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?

Post the router stats when plugged into test socket.

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

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Brandscill
Aspiring Expert
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Message 3 of 31

Re: Line dropping every couple of days

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Thanks for the advice. I'm away at the moment so will follow these steps when I get back. I can confirm there is no extension wiring as BT put in a new socket a few weeks back when we moved in. I was surprised that it didn't have the splitter built in like the one I had installed a couple of years back at a different property 
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Brandscill
Aspiring Expert
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Message 4 of 31

Re: Line dropping every couple of days

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So reading around it would seem the noise margin and line attenuation are good is that correct?
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Brandscill
Aspiring Expert
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Message 5 of 31

Re: Line dropping every couple of days

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A speedtest through the Home Hub is showing a 15mb upload. Does this mean I likely got the speed boost to infinity 2?

 

39D59C9F-5CA9-4046-B7AA-129096F2685B.png

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Distinguished Sage
Distinguished Sage
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Message 6 of 31

Re: Line dropping every couple of days

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your noise margin is high at9db as normal is about 6db so if noise margin was nearer normal then your actual speed would be closer to attainable



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Brandscill
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Message 7 of 31

Re: Line dropping every couple of days

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Thanks, do you know the answer regarding upgrade to Infinity 2 speeds?
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Distinguished Sage
Distinguished Sage
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Message 8 of 31

Re: Line dropping every couple of days

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you have been upgraded to infinity 2 speeds but your line is not capable of more than max attainable.  just because you are now on infinity 2 speeds all that did was remove the cap for infinity 1  but you cannot get faster than your line can handle



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Brandscill
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Message 9 of 31

Re: Line dropping every couple of days

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Sure I understand.

 

The line can certainly handle more, just likely a fault in place. Going to get someone to move to the test socket later today.

 

Cheers.

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Distinguished Sage
Distinguished Sage
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Message 10 of 31

Re: Line dropping every couple of days

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bear in mind that constantly resettting the router will have a detrimental effect on your conenction  hopefully connecting to test socket may show some improvement



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