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Liamamatruda
Beginner
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Message 1 of 3

Line now goes through the fibre cab but it hasn't been updated.

Hello, I'm an open reach engineer who's house was an EO line. Recently I know all the EO lines have been put through the a cab nearby (about 250m away) but when I go on the open reach checker it still says it's 'In scope' and has been for awhile. I've traced my line back to the cab and I full well know I can get it, when I go to order it they keep telling me every time it doesn't go though there so I can't get it. I'm wanting to switch from sky to BT. Any help, thanks.
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Line now goes through the fibre cab but it hasn't been updated.

Openreach maintain and update the data base. Assuming your line has been moved over to the new cabinet and until the database is updated  by Openreach so that all the ISPs are aware of the change you will not be able to order BT Infinity.

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Sage
Sage
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Message 3 of 3

Re: Line now goes through the fibre cab but it hasn't been updated.

As an Openreach engineer I would've thought you best placed to get Openreach to update their database.