Re: Line profile reset

Cabinet4infinitypain · ‎03-01-2018

Team,

I had a line fault (one of the twisted pair had split) which is now fixed. I have now raised a Broadband fault through the online too. As the line fault was phone not broadband the engineer couldn't do anything on the line profile.

Pretty please could you help get my profile sorted, running at 4MB is doing my head in!!

Thanks.

imjolly · ‎03-01-2018

if you are on infinity/fibre then only after broadband engineer visit and fault fixed can you gel DLM reset - unlike ADSL where mods could help

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Cabinet4infinitypain · ‎03-01-2018

Gah. OK, thank you, I'll have to play the game.

Problem here is that as a line fault, it wasn't a broadband engineer.

imjolly · ‎03-01-2018

now fault fixed if you maintain a stable connection then DLM will start to reduce noise margin which will increase your speed and therefore improve your profile

faster speed gives better profile not the other way round

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Cabinet4infinitypain · ‎03-01-2018

Got you, thanks for the explanation.

pippincp · ‎03-01-2018

The main thing is maintaining a stable connection. No reboots in an attempt to force the reset. It has the opposite effect.

Keith_Beddoe · ‎03-01-2018

And no restarting of the home hub when you run a speed test, even though it tells you to.