cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Heatster101
Aspiring Contributor
769 Views
Message 1 of 15

Line speed is less than i should be getting ??

Go to solution

Long story short

I've had Infinty for a number of years , was never getting the max speed and been around 50 meg or so, recently it went up to 63 meg but now its dropped down to 40 meg

Ive recently got rid of the Home Hub due to the constant disconnects  which was getting unbearable

Do these line stats look normal or should i be getting more ??Screenshot (1).png

0 Ratings
Reply
14 REPLIES 14
licquorice
Distinguished Sage
Distinguished Sage
762 Views
Message 2 of 15

Re: Line speed is less than i should be getting ??

Go to solution

The constant disconnects have invoked the wrath of DLM, your line is banded at 40M. You will need a period of stability for DLM to restore your speed to the 59M your line is capable of. Are you sure it was the hub causing the problem and not a line fault?

0 Ratings
Reply
Heatster101
Aspiring Contributor
759 Views
Message 3 of 15

Re: Line speed is less than i should be getting ??

Go to solution

Had an engineer out over a year ago as there was a fault on the line, but its been fine since then 

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
732 Views
Message 4 of 15

Re: Line speed is less than i should be getting ??

Go to solution

Your connection time is less than 24hrs is that due to swapping router or something else

are you using test socket with a filter?

dial 17070 option 2 should be silent and best with corded phone



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Heatster101
Aspiring Contributor
723 Views
Message 5 of 15

Re: Line speed is less than i should be getting ??

Go to solution
Connection time is due to switching routers
The phone socket is already filtered as it has a seperate slot for the router line and one for the phone line
Quiet test seemed ok
0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
712 Views
Message 6 of 15

Re: Line speed is less than i should be getting ??

Go to solution

You should still try using the test socket with a filter as this will eliminate your internal wiring and also a faulty faceplate. 

When in test socket you should check there is no dial tone ar any extension socket whether in use or not



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Heatster101
Aspiring Contributor
693 Views
Message 7 of 15

Re: Line speed is less than i should be getting ??

Go to solution
Had a look last night and didn't see an actual test socket in there,thought there may not be one as the router line is already micro filtered as it's a master socket with 2 sockets.Will have a look later on today
Another question is it worth giving BT a call and asking if the have used DLM on my line and can remove it ??
Thanks for the help so far and putting up with my questions
0 Ratings
Reply
JackE
Retired BT Expert
666 Views
Message 8 of 15

Re: Line speed is less than i should be getting ??

Go to solution

@Heatster101

Hello, sorry to hear you are having sync speed issues with your broadband. 

I'll be able to help you with this. Please can you send me in your details (Phone Line number) by PM?

Thanks,

Jack

0 Ratings
Reply
Heatster101
Aspiring Contributor
655 Views
Message 9 of 15

Re: Line speed is less than i should be getting ??

Go to solution
Hi there just sent you a message as requested.
imjolly
Distinguished Sage
Distinguished Sage
647 Views
Message 10 of 15

Re: Line speed is less than i should be getting ??

Go to solution

the test socket is here  you need to remove the centre plate with yellow arrow

if new master then unclip the front and test socket now visible

you cannot disable the DLM

 

test-socket-thumb.jpg



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.