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markyd91
Contributor
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Message 21 of 23

Re: Llandaff, Cardiff BT Infinity speeds very slow

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Routing-problems-Cardiff/td-p/1176206

Please see my latest post. They have now identified the issue. It's in a que of 52 probs nationwide though so please anyone else in the area with the same issue phone and complain. It's been over a week for me.
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Rabbit51
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Message 22 of 23

Re: Llandaff, Cardiff BT Infinity speeds very slow

Hi

 

Please.... has anyone an update on what is happening here? I rang BT and, after and hour and a half, was told that there was defintiely a problem at BT's end but the advisor didn't know what it was. He told me that a specialist team would be put onto it right away and that I would get a call from them in 24-48 hours. I didn't.

 

It's been ten days or more now that my download speed shifts between 0.5 and 2.7Mbps. Upload speeds are faster at about 8Mbps. I feel helpless as I don't know what else I can do except keep paying the bills and put up with it, although that doesn't seem quite fair.

 

An hour or so ago I had a chat with a BT Openreach engineer who was working on the box next to the Infiinity box and asked him if he knew what the local problem might be. He just told me that he wasn't aware of any problem and that I should call my IP! Been there, done that. Any ideas please? 

 

 

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markyd91
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Message 23 of 23

Re: Llandaff, Cardiff BT Infinity speeds very slow

Hi
As I mentioned in the other thread the fault has been identified as a faulty drop down in the exchange that feeds three cabinets in our area. Its effecting the throughput on download speeds.

I was told to expect the problem to be fixed by the 26th. If it's not I'm phoning the complaints line again and I suggest all others in Cardiff / LLANDAFF who are effected do the same.
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