If there has been a fault on your line the Dynamic Line Management (DLM) which is an automated process will kick in and lower your line profile until it hits a spot that it deems is able to hold a stable connection. Once the fault has been fixed or disappears the DLM will then gradually increase the speed back up to a speed that the line can support. This can take upto 3 or 4 weeks to get back to what it was. That's assuming it does get there. If the fault reappears then the DLM starts over again.
This is an automated process used by Openreach for all ISPs not just BT.
I imagine that was why legitimise sailing said "It's already going up. Just be patient". He was not being sarcastic. He was trying to help by offering a useful answer.
yeah i see what your saying. Ill try and check to see what it says and get back.
One thing i failed to mention is that i recontracted a couple of weeks back but i dont see how that would make any kind of difference to my connection as nothings changed other than being moved onto the totally unlimited side of things. Is this a reaction to that possibly that ,that gets removed but reduce your capable download speed.
I just dont get it!!!
I originally had to go through livingstones office initially when i got set up because of failed visits originally now it seems ill have to go through them again.
Moving package shouldn't change your speeds. It could be down to the recent weather/ heat / thunder & lightning storms etc causing problems with the lines. Keep an eye on it and if its not moved in a week or so then come back to forum and see if anything can be done.
You know what,that might be the problem we did have some storms here but ill leave it another couple of weeks and see if things improve. I tried an estimate on my speeds as a new customer and it gave my the speeds im getting now but it did that originally and ive been on 76 down since day one.