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bendrwho
Beginner

‎03-11-2018 15h18 - edited ‎03-11-2018 15h19

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Message 1 of 4

Los light red on modem.

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I've got an engineer coming out on Monday to fix the problem but is there anything I can do to fix the problem to save the engineer coming out?
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imjolly
Distinguished Sage
Distinguished Sage

on ‎03-11-2018 15h20

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Message 2 of 4

Re: Los light red on mode.

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more detail/information about problem would help



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bendrwho
Beginner

on ‎03-11-2018 15h25

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Message 3 of 4

Re: Los light red on mode.

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My Internet suddenly cut out on Thursday, on the ont the Pon light was off and the LOS light was red. I called support on Friday and reported a fault however the fault was not reported by the staff member correctly (said the other support member) and I booked a appointment with an engineer for Monday. I'm on the wadebridge exchange cabinet 1
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imjolly
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on ‎03-11-2018 15h29

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Message 4 of 4

Re: Los light red on mode.

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all FTTP problems/emquiries are dealt with by the FTTP team on 08005874787  just need to wait on engineer



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