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kenat79
Aspiring Contributor
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Message 1 of 7

Loss of speed whilst on holiday

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Hi, We went away whilst our kitchen was being refitted so the power was turned off whilst they did the electrics...before then the speed of connection was pretty static at 60mb (from the connection screen on HH5) but has now dropped to 52ish mb. I've tried leaving the hub turned off and disconnected over night but am still gettingt the lower speed, any ideas! Pasted the current info screen

Thanks

Ken (kenat79)

 

Information for Helpdesk agents
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
 
1. Product name:BT Home Hub
2. Serial number:+068343+NQ42582615
3. Firmware version:Software version 4.7.5.1.83.8.204 (Type A) Last updated 20/01/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:04:25
6. Data rate:15359 / 52997
7. Maximum data rate:20273 / 70152
8. Noise margin:5.8 / 6.3
9. Line attenuation:24.4 / 19.2
10. Signal attenuation:24.3 / 19.0
11. Data sent/received:0.5 MB / 0.6 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-R5CX
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-R5CX
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:c8:91:f9:16:fd:32
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204 | Last updated 20/01/15
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6 REPLIES 6
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Loss of speed whilst on holiday

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That is hardly any drop at all, and well within limits.

It may increase after a few weeks, but the downstream margin is optimum at 6.3dB, so I would think its unlikely.

 

Maybe there have been more customers connected to your cabinet, and the crosstalk has increased? This quite often happens, so you may find that you speed reduces further over time, but should remain within the "A" range as specified.

 

Its nothing to worry about.

 

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kenat79
Aspiring Contributor
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Message 3 of 7

Re: Loss of speed whilst on holiday

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Thanks for your reply but as it's been around 60mb download since last October and has just dropped by 12.5% within a week I can't believe it's because of new users connected to the cabinet in that time.
Who should I contact about getting this checked out/sorted?
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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Loss of speed whilst on holiday

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What does the DSL checker say for you? www.dslchecker.bt..com

 

BT will not be interested unless you speed falls below

 

FTTC Range A (Clean)  Downstream Line Rate(Mbps)  Low

 

If you display the results here. remember to edit out your phone number.

 

Your speed should be between the high and low rates for your line.

 

 

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Distinguished Guru
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Message 5 of 7

Re: Loss of speed whilst on holiday

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Do you mean you left the Homehub turned on while you were away but the installers may have turned it off a number of times?
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kenat79
Aspiring Contributor
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Message 6 of 7

Re: Loss of speed whilst on holiday

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Hi - yes they turned the mains off twice but over night (Sat-Sun) something must have sorted itself s I checked the HH and the speed is back up to its 60mb again. Problem sorted, could it be that what ever happens automatically overnight has happened?

Thanks for your suggestions

Ken

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Distinguished Sage
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Message 7 of 7

Re: Loss of speed whilst on holiday

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certainly would look like the DLM has done its job










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