Hi, We went away whilst our kitchen was being refitted so the power was turned off whilst they did the electrics...before then the speed of connection was pretty static at 60mb (from the connection screen on HH5) but has now dropped to 52ish mb. I've tried leaving the hub turned off and disconnected over night but am still gettingt the lower speed, any ideas! Pasted the current info screen
BT Home Hub 5 (Type A) | Software version 184.108.40.206.83.8.204 | Last updated 20/01/15
Solved! Go to Solution.
That is hardly any drop at all, and well within limits.
It may increase after a few weeks, but the downstream margin is optimum at 6.3dB, so I would think its unlikely.
Maybe there have been more customers connected to your cabinet, and the crosstalk has increased? This quite often happens, so you may find that you speed reduces further over time, but should remain within the "A" range as specified.
Its nothing to worry about.
What does the DSL checker say for you? www.dslchecker.bt..com
BT will not be interested unless you speed falls below
FTTC Range A (Clean) Downstream Line Rate(Mbps) Low
If you display the results here. remember to edit out your phone number.
Your speed should be between the high and low rates for your line.
Hi - yes they turned the mains off twice but over night (Sat-Sun) something must have sorted itself s I checked the HH and the speed is back up to its 60mb again. Problem sorted, could it be that what ever happens automatically overnight has happened?
Thanks for your suggestions