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Devon_Dave
Distinguished Guru
354 Views
Message 11 of 15

Re: Lost connection.

You may have a crossed line. Have you tried ringing your home number, does it connect or does someone else answer?
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Greenwing
Aspiring Contributor
333 Views
Message 12 of 15

Re: Lost connection.

We got to the bottom of it. Someone gave tt our address when they ordered broadband. Tt took over our line without anyone bothering to ask us if it was ok. BT have closed our account so we needed to apply again and wait a fortnight for it to happen. Meanwhile no broadband as we don't have a TT login. No incoming calls either as the number has been changed. Not good for a small business and doesn't say good things about TT or BT.
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imjolly
Distinguished Sage
Distinguished Sage
324 Views
Message 13 of 15

Re: Lost connection.

Are you a business user?



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Greenwing
Aspiring Contributor
307 Views
Message 14 of 15

Re: Lost connection.

We have a Caravan park, the other party recently moved into one of the caravans. The number has (I think) always been listed in the directory under the business name and was in Yellow Pages too, but I don't know if it was a business account.

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imjolly
Distinguished Sage
Distinguished Sage
281 Views
Message 15 of 15

Re: Lost connection.

this forum is for residential customers and cannot help if you are a business user  their forum is here https://business.forums.bt.com/

 

you need to find out 



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