I am on BT Infinity, and I was having speeds of 17/2 until our cabinet was upgraded 8 months ago and my speeds are now 40/2.
My HomeHub says that the maximum data rate is 9830 / 38622, but the data rate sits at 2.00 Mbps / 39.56 Mbps
The 2mb upload is pretty slow, should I not be getting closer to 10Mbps?
The funny thing is, the DSLChecker seems to be inaccurate.
On DSL Checker I get this:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper High Low High Low Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperObserved SpeedsVDSLOther Offerings Availability Date Premise environmentStatus
|VDSL Range A (Clean)||27.1||17.8||4.2||2.4||15.1||Available||--||--|
|VDSL Range B (Impacted)||26.6||15.5||4.1||2.2||13.1||Available||--||--|
|FTTP on Demand||330||30||--||Available||--||--|
|WBC ADSL 2+||Up to 2||--||1 to 3.5||Available||--||Yes|
|ADSL Max||Up to 1.5||--||1 to 2.5||Available||--||--|
|WBC Fixed Rate||1||--||--||Available||--||Yes|
|BET||Up to 2||--||--||Available||--||--|
|Last Test Date||13-12-2018|
Here are the logs from my home hub:
11 Days, 20 Hours 43 Minutes 42 Seconds
2.00 Mbps / 39.56 Mbps
9830 / 38622
16.7 dB / 5.7 dB
Any help or advice is greatly appreciated.
Solved! Go to Solution.
were or are you on the old bt infinity package which was 40/2mb speeds before your cabiniet was 'upgraded'? if so it looks like the openreach improvements have helped your down speed which is well above estimated but left the up speed at old capped level of 2mb
I am not sure to be honest, it was a BT Infinity package with speeds upto 40Mb... But I never got anymore than 17 down
I think the old package was 40/2mb and looks like your up speed is still capped at old level
when was last time you renewed your BT contract?
I have asked a forum mod to check your account to see if you are capped at 2mb they will post here and then you complte the form following their link
Welcome to the Community and thanks for your post!
Sorry that your upload speed is slower than what it should be. @imjolly is right, it looks like you're on an old profile with a 2Mbps upload speed. Send us your details, we can check it for you.
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Thanks for fixing this guys!
I'm getting what I expect for the data rates now:
9.88 Mbps / 41.28 Mbps
9857 / 40860
Thanks for posting back and I am really pleased that you are seeing a faster upload speed now.
Just to confirm, you were indeed on an old profile where the upload was capped at 2meg. We placed an order to remove the cap and give you the speed you're getting now.
Enjoy the rest of your weekend