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dogwithabone
Aspiring Contributor
349 Views
Message 1 of 23

Low upload speed, erratic connection

Hi.
Okay so it will be 12 weeks on Tuesday since I placed my home move with BT, it finally went on a week ago after 19 failed orders, the most stressful thing I have ever dealt with.
In short the previous tenants hadn’t cancelled leaving me huge issues.
Anyway I now have infinity. It was getting about 20 down and 1.8 up but Wi-fi connections were all over the place then fine, then not. The ping was 16 upto 1200.
Yesterday I replaced my master socket, instantly got 30 down but only 1.8 up, and still erratic, not all the time but 20% if it.
BT won’t raise a fault until 10 days are up but I think it’s clear something is wrong.
My router currently says 31.8 down and 1.84 up.

My dsl checker used to say 27-40 down and 8ish up, but just checked and all fields are blank?

Any advice please???
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22 REPLIES 22
Techwizz
Aspiring Expert
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Message 2 of 23

Re: Low upload speed, erratic connection

Please post result from here: http://dslchecker.bt.com
Please post your router stats.
Complete a quiet line test (dial 17070, option 2, from a corded phone). There should be no noise between the announcements.
Is your Hub connected to the test socket? If not, please do so, but remember to post stats before and after.

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dogwithabone
Aspiring Contributor
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Message 3 of 23

Re: Low upload speed, erratic connection

 Connection status:
 
 
BT Broadband /
BT Infinity /
BT Infinity 3 and 4 :

BT Infinity

 Firmware version:

SG4B1000B540

 Firmware updated:

27-Oct-2018

 Serial number:

+084316+NQ82658454

 Downstream sync speed:

32.71 Mbps

 Upstream sync speed:

1.84 Mbps

 Network uptime:

2 Days, 0 Hours 17 Minutes

 System uptime:

2 Days, 0 Hours 19 Minutes

 BT Wi-fi status:

Not active

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dogwithabone
Aspiring Contributor
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Message 4 of 23

Re: Low upload speed, erratic connection

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

WBC Fixed Rate1----Available---- Fixed Rate1----Available---- 

Other Offerings

   

Availability Date

  ADSL Multicast------Available---- 

Premise environment

Status

Bridge TapU      VRI--      NTEFaceplate--      Last Test Date--      

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dogwithabone
Aspiring Contributor
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Message 5 of 23

Re: Low upload speed, erratic connection

Think I have done that right.

The dsl checker is blank.

 

I will do the test socket thing as soon as I can. Quiet line test, no noise.

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Distinguished Sage
Distinguished Sage
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Message 6 of 23

Re: Low upload speed, erratic connection

stats are  by going to advanced settings then technical log information

 

there is no dslchecker info  maybe openreach database not updated yet for your new phone line



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Techwizz
Aspiring Expert
333 Views
Message 7 of 23

Re: Low upload speed, erratic connection

Is that the result for your phone number or address? Is the Hub connected to the test socket?

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dogwithabone
Aspiring Contributor
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Message 8 of 23

Re: Low upload speed, erratic connection

BT Hub 6A

Serial number:

+084316+NQ82658454

Firmware version:

SG4B1000B540

Firmware updated:

27-Oct-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

2 Days, 0 Hours 23 Minutes 1 Seconds

Data rate:

1.84 Mbps / 32.71 Mbps

Maximum data rate:

2080 / 39451

Noise margin:

7.9 dB / 6.3 dB

Line attenuation:

23.6 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

12150 MB Uploaded / 40362 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Not active

2.4 GHz wireless network name:

BTHub6-GC7M

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-GC7M

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

A8:9A:93:2B:4F:3F

Software variant:

-

Boot loader:

9.2.0

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dogwithabone
Aspiring Contributor
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Message 9 of 23

Re: Low upload speed, erratic connection

Thats all that is in the dsl checker.

And its for the phone number. Not in test socket, its in the prefiltered faceplate. Brand new.

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Techwizz
Aspiring Expert
328 Views
Message 10 of 23

Re: Low upload speed, erratic connection

Line stats look good for the attenuation, except for the upstream, which could indicate a line fault. Can you try connecting via a wired connection and see if the same issue occurs? If not, then it's most likely a wireless issue.

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