Please post result from here: http://dslchecker.bt.com
Please post your router stats.
Complete a quiet line test (dial 17070, option 2, from a corded phone). There should be no noise between the announcements.
Is your Hub connected to the test socket? If not, please do so, but remember to post stats before and after.
2 Days, 0 Hours 17 Minutes
2 Days, 0 Hours 19 Minutes
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Left in Jumper
WBC Fixed Rate1----Available---- Fixed Rate1----Available----
Bridge TapU VRI-- NTEFaceplate-- Last Test Date--
Think I have done that right.
The dsl checker is blank.
I will do the test socket thing as soon as I can. Quiet line test, no noise.
stats are by going to advanced settings then technical log information
there is no dslchecker info maybe openreach database not updated yet for your new phone line
Is that the result for your phone number or address? Is the Hub connected to the test socket?
BT Hub 6A
2 Days, 0 Hours 23 Minutes 1 Seconds
1.84 Mbps / 32.71 Mbps
2080 / 39451
7.9 dB / 6.3 dB
12150 MB Uploaded / 40362 MB Downloaded
Smart (Channel 1)
Smart (Channel 36)
Thats all that is in the dsl checker.
And its for the phone number. Not in test socket, its in the prefiltered faceplate. Brand new.
Line stats look good for the attenuation, except for the upstream, which could indicate a line fault. Can you try connecting via a wired connection and see if the same issue occurs? If not, then it's most likely a wireless issue.