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dogwithabone
Aspiring Contributor
90 Views
Message 21 of 23

Re: Low upload speed, erratic connection

So this is in the test socket.

Upload better slightly. Did a speed test and got 30/3 with a ping of 17, then tried another and the ping was1005 and download 1.8 upload 0.29 just a minute later.

 

Product name:

BT Hub 6A

Serial number:

+084316+NQ82658454

Firmware version:

SG4B1000B540

Firmware updated:

27-Oct-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 9 Minutes 35 Seconds

Data rate:

2.39 Mbps / 33.10 Mbps

Maximum data rate:

2394 / 39512

Noise margin:

6 dB / 6.1 dB

Line attenuation:

23.5 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

20525 MB Uploaded / 45162 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Not active

2.4 GHz wireless network name:

BTHub6-GC7M

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-GC7M

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

A8:9A:93:2B:4F:3F

Software variant:

-

Boot loader:

9.2.0

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Sage
Sage
84 Views
Message 22 of 23

Re: Low upload speed, erratic connection


@licquorice wrote:

@dogwithabone wrote:

Just sent details Neil, this is however being dealt with by the executive level complaints, they dont think there is a problem either!


If ELC are dealing, mods won't be able to assist.


Correct, pity the OP didn't inform us at the beginning.

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dogwithabone
Aspiring Contributor
77 Views
Message 23 of 23

Re: Low upload speed, erratic connection

ELC are useless, hence asking on here incase there was something I could do myself. They ordered my caller display almost 2 weeks ago and its no going to go on until November 8th.

I placed my original order on 15th August, and its been a farce ever since.

If they are telling me there is nothing wrong their end, then it must be mine, and I am trying anything to sort it as I think its been going on long enough.

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