Just a heads up to say the rearranged visit is taking place Today (Thursday 18th) and not the Friday we talked about I had an email and did a chat to query and got this:I have checked the account and can see that the engineer is booked for the broadband for today between (13:00-18:00)
No problem but threw me a bit
I called there and left you a voicemail as I wanted to check how the visit went as I can see that the engineer managed to get the speed back up to where we would expect it to be? If you can monitor it over the weekend I'll follow up with you next week to make sure it holds.
Thanks for that was away from phones!
FYI - Its dropped down again a few times and the last was just 10 mins ago
Here with latest update folowwing yesterdays visit by BT engineer. Called ok but seemed rather vague about problem then did some tests and agreed the line was subject to poor connects!!
He said it may need a new line and said he would go see the cabinet and left promising it would be fixed. No further news!
Line is showing sync of 39.20 Mbps prior to this visit it was 39.20
Thank you for taking my call earlier. I'm glad to hear that the speeds have improved after the engineers visit yesterday. We'll need to keep an eye on your connection over next few days to make sure it remains stable. @DavidM will get back in touch with you on Saturday to see how the connection is preforming.
Thanks for taking my call today, nice speaking with you again. I'm really glad to hear the engineer was able to get this sorted for you. Please post back if you have any other problems and we'll be happy to help.
All the best
Just to say thank you all, David,Paddy et al
Last engineer visit was very positive and he re-located my connection to another line as he could clearly see errors emanating from the original line. Its back up and holding, hopefully, at a much improved speed/sync which is presently 55mbps
I cannot thank him enough for his tenacity and helpfulness and would like his management to know of this if possible.
Thanks again mods