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Distinguished Sage
Distinguished Sage
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Message 21 of 62

Re: MK3 master socket wiring help

The external cable entering your house should terminate on the A&B terminals on the rear of the master socket.
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glenhill68
Expert
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Message 22 of 62

Re: MK3 master socket wiring help

I'm not sure what you mean. When I took off the faceplate there are two main cables
One cable has two wires coming out of it that seem to be fixed to the top of the socket, think they are green wires.
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glenhill68
Expert
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Message 23 of 62

Re: MK3 master socket wiring help

The master socket was in another room where the cable enters the house. A BT engineer changed that to another socket in the living room where he fitted the MK3 socket.
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Distinguished Sage
Distinguished Sage
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Message 24 of 62

Re: MK3 master socket wiring help

Can you post some photos of the sockets showing the wiring please.

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glenhill68
Expert
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Message 25 of 62

Re: MK3 master socket wiring help

20170903_120939-747x1328.jpg20170903_121024-747x1328.jpg20170903_120939-747x1328.jpg20170903_121010-747x1328.jpg20170903_120820-747x1328.jpgPhotos20170903_121133-747x1328.jpg

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glenhill68
Expert
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Message 26 of 62

Re: MK3 master socket wiring help

Hopefully those help. I have noticed one of the orange wires keeps popping out.
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Distinguished Sage
Distinguished Sage
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Message 27 of 62

Re: MK3 master socket wiring help

The photos with the wires isn't the master socket. What wires are connected to the MK3 socket, there doesn't appear to be a picture.

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glenhill68
Expert
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Message 28 of 62

Re: MK3 master socket wiring help

This is the master socket. I thought the pics showed the orange wires connection for the phone extensions and two blue wires connecting to the top of the socket. What makes you say it's not the master?
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glenhill68
Expert
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Message 29 of 62

Re: MK3 master socket wiring help

This is the socket that was master in the dining room. This is the socket that the cable outside the house comes to. The BT engineer then fitted the MK3 socket in my living room as this is where the router is and BT TV.20170903_145102-747x1328.jpg20170903_145055-747x1328.jpg

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Distinguished Sage
Distinguished Sage
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Message 30 of 62

Re: MK3 master socket wiring help

Ok, I can now see that two of the photos are of the MK3 socket. I assume we are looking at 3 sockets here. The Mk3 socket is not the master socket. This socket would appear to be the master. If the orange wires are falling out of the connectors, that is why you are having problems. The Mk3 is wired incorrectlly in any case and will be presenting an unfiltered connection on the phone socket and nothing on the data socket. You should be getting dial tone and a good broadband connection at the test socket of the master.

 

 

20170903_121024-747x1328.jpg

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