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Studon
Contributor
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Message 1 of 5

Many DSL down/up incidents

I am experiencing a lot of DSL down/up over the past three weeks, twenty occasions.

There isn't any noise on quiet line test.

     
 
 
Information for Helpdesk agents
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
 
1. Product name:BT Home Hub
2. Serial number:+068343+NQ54829652
3. Firmware version:Software version 4.7.5.1.83.8.264 (Type A) Last updated 26/02/19
4. Board version:BT Hub 5A
5. DSL uptime:2 days, 06:21:03
6. Data rate:20000 / 79995
7. Maximum data rate:32476 / 89624
8. Noise margin:12.9 / 8.6
9. Line attenuation:6.9 / 6.9
10. Signal attenuation:6.8 / 7.0
11. Data sent/received:4.3 GB / 9.9 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BTHub5-X6KC
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:11
18. 5 GHz Wireless network/SSID:BTHub5-X6KC5GHz
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:44
22. Firewall:Default
23. MAC Address:84:a4:23:0b:ec:a6
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
 
 

1. Downstream Test:  -provides background information.

 Download Speed
 72.56 Mbps
  
0 Mbps77.43 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 72.56 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-77.43 Mbps .
 Additional Information:
 IP Profile for your line is - 77.43 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 14.54 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 14.54Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

Please visit the FAQ if you are unable to understand the test results.

 
I am presuming the HH5 restarts when the DSL goes down
 
Studon
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4 REPLIES 4
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Many DSL down/up incidents

your connection time is 2 days+ so maybe whatever was causing drops has stopped  the good thing is your stats still look ok with max connection speed so the drops have not affected your connection speed which is unusual for the number of drops you say you have had

if you check the hub log and filter to WAN you should see the time and day that your connection dropped



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Studon
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Message 3 of 5

Re: Many DSL down/up incidents

Thank you for your response

The up time varies between a few days and a few hours, on one occasion 9 minutes

Studon

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Many DSL down/up incidents

if no noise on phone line then have you tried connecting to test socket with a filter to see if that improved stability by eliminating your master faceplate and your internal wiring

fortunately it is not as yet affecting your connection speed and so is more annoying that anything else



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Studon
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Message 5 of 5

Re: Many DSL down/up incidents

No, but I'll give it a try over the next few days

Studon

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