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Message 1 of 44

Massive difference between Ethernet and Wifi

Hey All

We have FTTP at 900mbps which has been in for a week. 

On an old PC connected by ethernet we are getting 1.2Gbps where as a new laptop with WiFi6 we are getting 15Mbps in the evening its right next to the HH2 (During the day we can get 200-300 on the Laptop) - there is no other significant loading on the network either. Called BT and they did say our speed to the modem was slightly lower than expected. A BT engineer is coming tomorrow but is there any possible issues that I should check on the HH2. 

Any ideas. 

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Message 2 of 44

Re: Massive difference between Ethernet and Wifi

Just to add have been checking with FAST.com as BT suggested and also have to BT Wifi Discs all with excellent connection. 

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Message 3 of 44

Re: Massive difference between Ethernet and Wifi

Have you turned off Smart Setup?

What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help


A thank you is nice, it makes the effort worthwhile, but a kudo is better, by a country mile. (I'm no poet & boy don't I know it)
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Message 4 of 44

Re: Massive difference between Ethernet and Wifi

Yeah I had to as our sonos wouldn’t work with Smart Setup

We also had two HH2 sent so different serial numbers that wouldn’t be the issue would it if they expect another HH2

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Message 5 of 44

Re: Massive difference between Ethernet and Wifi

If I have read your post correctly you are saying you get 200 - 300 Mbps via wireless on your laptop during the day but only 15Mbps via wireless on your laptop in the evening. If that is correct it would appear that there is some sort of inference affecting your wireless connection in the evening.

Is there any electrical device that is switched on in the evening that coincides with the drop in speed? 

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Message 6 of 44

Re: Massive difference between Ethernet and Wifi

I wouldn't expect the serial number to make any difference.

Just for clarity, how many routers are connected to your network? multiple routers can cause a problem if not correctly set-up.

 


A thank you is nice, it makes the effort worthwhile, but a kudo is better, by a country mile. (I'm no poet & boy don't I know it)
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Message 7 of 44

Re: Massive difference between Ethernet and Wifi

Hey thanks for message. I have checked and there’s nothing that I can see affecting this in the evening. I tried this tonight and no others were in and the only thing on was the TV which was on during the day. 

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Message 8 of 44

Re: Massive difference between Ethernet and Wifi

So I have just plugged in a Netgear Nighthawk router to the HH2 and get 210Mbps when connecting to BT HH2 immediately after I get 11Mbps

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Message 9 of 44

Re: Massive difference between Ethernet and Wifi

Why are you connecting the Netgear to the HH2?  If you want to use the Netgear, connect it to the ONT instead of the HH2

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Message 10 of 44

Re: Massive difference between Ethernet and Wifi

When you replaced the BT Hub with the "new" BT Hub did you also change the power plug?