@MB7 I appreciate you are frustrated with your broadband connection and experience with customer services when trying to report the problem but please remember that all the members on the community with the exception of the Moderators and Product experts are customers like yourself who volunteer their own time to try and help others. They do a fantastic job and were only asking for information to help diagnose and understand the fault with your connection and offer advice on the best way to proceed.
I would also like to remind everyone that the ethos of the community is to make everyone feel comfortable so they can ask and answer questions, with this in mind please treat everyone with consideration.
I would like to remind everyone from here on in to keep the thread on topic and we'll do our best to get to the bottom of the issues with your upload speed.
I had an update from 2nd line. The issue is now with an engineering team who are now telling me they will have an update / response by Thursday AM! it has also been passed to a call complaint team so they should be contacting me rather than me phoning daily and telling everyone the same story over and over. If any of you guys get a resolve or update let me know and ill update as soon as I hear more.
Thanks for all the comments regarding the drop in upload speed a few of you have experienced recently. We have reported the issue to our network team who are investigating the issue with Openreach. A potential issue was identified and last night Openreach reset a card at the DSLAM. Another slightly different reset is required and that is planned to take place tonight. At this point we are not sure if this will fix the issue but rest assured we are working on this.
As soon as we can share any further details I will post back here.
I just wanted to drop you all a quick update as Robbie is out of the office today.
The card was reset as planned last night but this has not fixed the issue The investigation is ongoing and there is a plan now to replace the card. Hopefully this will improve things but if it doesn't we will continue to work with our suppliers until this is fixed.
We will update the thread again as soon as we know more.
Thanks for your continued patience.