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MB7
Aspiring Contributor
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Message 71 of 89

Re: Massive loss of broadband upload speed.

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nrosten - thanks for that. Quite by chance today I happened to see some Openreach engineers working on a job up the road from me. Had a little chat with them and they said the issue of slow upload speeds in the town was a bit of an anomaly and that the matter was currently being pursued by a diagnostic team.  Let’s hope it is resolved over the weekend.

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Gabev
Beginner
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Message 72 of 89

Re: Massive loss of broadband upload speed.

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Hi Everyone! 

I have the same issue with my upload speed. Since 4th of March, it's between 0.5 and 4mbps, while before it was about 15mbps. I have been contacting BT since than and briefly they said that only the download speed is guaranteed. They were "trying" to fix the issue, but today they gave me a phone call, saying that because there is no guaranteed upload speed in the contract, they will close the issue. 

Reading the above comments, I really hope that they are still trying to fix the problem because as a streamer 200 people are waiting for me to broadcast again...

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suffolkchat
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Message 73 of 89

Re: Massive loss of broadband upload speed.

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Hi 

Risbygate street   served by cabinet 8, in St Andrews st  outside mulleys

2 weeks now upload speeds have been  so low it is affecting my  gaming  and  current uploads 

spoke to bt  uk  and after 2 tests  both said  there is no problem  

normal speeds are 75mbps / 17.5mbps 

current speeds are 75mbps / 1.2mbps 

but  i cannot  use upload speed very poor  service  for past 2 weeks 

 

john

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MB7
Aspiring Contributor
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Message 74 of 89

Re: Massive loss of broadband upload speed.

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Hi John, as you’ll see from the previous posts there’s a problem with upload speeds in the town which occurred quite suddeny a fortnight ago. The moderators here have been very helpful in getting BT/Openreach to take the loss of service seriously. As things stand the problem is being addressed by engineers in the local exchange and beyond. We’re all now hoping a fix is imminent.

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Gabev
Beginner
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Message 75 of 89

Re: Massive loss of broadband upload speed.

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My problem started on 4th of March. On 3th of March Everything was totally fine, but on 4th my upload speed somewhy did not go higher then 1-2mb/s. I did a lot of test with different setup. (Different ethernet cable, device [PC and laptop win10 and win 7] different filter, i have two different landline socket in the flat so i tested both, i got a new modem 2 days ago, but the result was always the same, my uplaod speed was totalli useless. I checked the HUB manager, where i see the Upload sync speed is 16mb/s. So if i am correct it means the signal can reach the flat with maximum speed. So I just simply went through step by step, what was the different between 3th and 4th of march, then i found something. My BT hub got a new firmware version on 4th of March, when my problem started. This version is SG4B1000B522.  After this i just typed in the google this version, and i found a lot of forum and topic with the same experiences. after this version the upload speed just fall down! I don't know it is the reason or not. i just wrote down my experience, maybe it helps to fix the problem! 🙂 

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Distinguished Sage
Distinguished Sage
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Message 76 of 89

Re: Massive loss of broadband upload speed.

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@Gabev

Try a factory reset of the home hub, that will ensure that it has the updated configuration file that cam with the firmware update.

 

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Gabev
Beginner
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Message 77 of 89

Re: Massive loss of broadband upload speed.

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@Keith_Beddoe

It looks like this after the Factory reset! I did this many times in the last 2 weeks without any success.advance.jpgfresh.jpg

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Distinguished Sage
Distinguished Sage
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Message 78 of 89

Re: Massive loss of broadband upload speed.

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If you did that speed test over a wireless connection, then its meaningless, as wireless is subject to too much interference.

You need to use the BT Wholesale performance tester, with an Ethernet connected computer.

 

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Gabev
Beginner
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Message 79 of 89

Re: Massive loss of broadband upload speed.

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I did the first test with ethernet cable, as well. Here is the BT wholesale test. It is a little bit interesting. the Uplaod speed is still low, but look at the download speed!  

 

fresh.jpg

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nrosten
Aspiring Contributor
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Message 80 of 89

Re: Massive loss of broadband upload speed.

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Gabev

most of us on here had the issue start around the 4th - no amount of speedtests or resets are likely to fix it as its an area issue affected multiple customers accross various cabinets. The BT wholesale speedtester gives false results on a regular basis but unfortunately its the only one BT accepts. I have been told engineers attending tomorrow moring to replace / repair some kit - assume exchange or somewhere in between - who knows! providing the snow stops as we all know how the country goes in standstill mode when a flake of snow drops.

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