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Distinguished Sage
Distinguished Sage
571 Views
Message 21 of 89

Re: Massive loss of broadband upload speed.

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@MB7 wrote:

Distinguished Sage - thanks, but I'm a bit fed up with these 'diagnostics'.  I've responded to so many speed test requests from people employed by BT over the last 48 hours, yet my fulfilment of each request has yielded no discernable benefit - nor indeed brought me any closer than I was before to seeing the problem resolved. From what I've learned today this is, as I stated earlier, a fault originating at the supply end.


So why post on the forum? Without the information requested nobody is in a position to offer advice or get mods involved if necessary.

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Distinguished Sage
Distinguished Sage
566 Views
Message 22 of 89

Re: Massive loss of broadband upload speed.

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@licquorice 

I agree   why post on the forum if you are not wanting assistance with your problem whether that is from forum members or the mods or both

still not a problem just time wasted but will probably continue complaining that nobody offered help



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DinkyDoughnut
Aspiring Contributor
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Message 23 of 89

Re: Massive loss of broadband upload speed.

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Hello there,

I also live in Bury St Edmunds and have BT Infinity 2. After months of consistently achieving speeds of 58mbs for the download and 18mbs for the upload, I have had problems with the upload speeds since Sunday 4th March. Download speeds have remained around the 58mbs mark, but my upload speeds have hit a maximum of 4mbs and sometimes cannot even reach 1mbs. BT have been their usual arrogant, unhelpful selves and have given me the speech of “upload speeds are not guaranteed” over and over again. I accept sometimes it can drop by a few mbs, but to go from 18mbs on a regular basis to less than 1mb at times, clearly points to a fault in my opinion! And the fact other people in my area are having the same issues kind of proves that it is an issue that BT needs to fix, instead of denying that there is any problem!! A new router and loads of diagnostics and live chats have done nothing to improve the situation so I think BT need to get Openreach to take a proper look in our area. Saying that, I saw an Openreach engineer at the cabinet in Westley Road last week so maybe they are already aware of issues, or alternatively his visit has maybe CAUSED this issue.

Are BT at least admitting there is an issue to you?! The closest I have got is that there is “some kind of outage in your area that probably isn’t the cause of the upload speed dropping.”

Not happy with BT, at all!!
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MB7
Aspiring Contributor
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Message 24 of 89

Re: Massive loss of broadband upload speed.

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Actually posting on this forum was very useful to me, since in my futile investigations with my service provider I was unable to gain any traction with my problem, nor ascertain whether I was the only customer in my area reporting a fault of this nature.  I now know thanks to someone with both local knowledge and first-hand experience of the same fault that there is a very high probability that the failure of service is owing to some form of technical problem between the exchange and my hub. So I think this forum has served a most useful purpose. And before someone out there exclaims once more that similarity with another poster’s fault does not necessarily mean that it is the same as my own all I’ll say is: possibly, but it probably is.

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Distinguished Sage
Distinguished Sage
541 Views
Message 25 of 89

Re: Massive loss of broadband upload speed.

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But how do you propose to move forward with that information?  If, however, you were to post the information requested a) the speedtest information would be on the BTWholesale servers to verify the problem b) the mods would be able to investigate

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MB7
Aspiring Contributor
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Message 26 of 89

Re: Massive loss of broadband upload speed.

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Dinky Doughnut, very interesting. My problem exactly. And the time frame is identical. Our local MP is a junior technology minister. I think I can feel an email coming on...

 

Licquorice - I propose to complain in the strongest terms to BT. Forgive my jaded tone, but what can any moderator on this forum achieve that hasn't already been covered by trained BT customer relations employees in the last two days? You'll have noted from a previous post that I have  responded to  - and complied with - requests for  speed tests already. Surely that information is already on the "BT wholesale servers"? So how will it benefit me - or indeed anyone who has already appealed for assistance by going through the official customer service channel - to jump through that hoop again? 

 

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DinkyDoughnut
Aspiring Contributor
521 Views
Message 27 of 89

Re: Massive loss of broadband upload speed.

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I agree completely, I’ve been stressing about this issue for days as BT have refused to accept any responsibility and have repeatedly told me it’s my problem. To see not one, but 2 people from my town, posting about the same issue in one day has reassured me that this is more than likely a problem with BT’s lines/servers/exchange, rather than being something I have to accept as a fluctuation as BT repeatedly told me!!
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Distinguished Sage
Distinguished Sage
514 Views
Message 28 of 89

Re: Massive loss of broadband upload speed.

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@MB7

I'm sorry but that is a post from someone new to the forum who has not taken the trouble to read existing posts and in particular many of the solved post which are the result mod involvement/assistance after the customer repeatedly trying to get help from customer service.

still wait patiently like others and I am sure openreach will  fix the problem eventually



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Distinguished Sage
Distinguished Sage
502 Views
Message 29 of 89

Re: Massive loss of broadband upload speed.

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@MB7 wrote:

Dinky Doughnut, very interesting. My problem exactly. And the time frame is identical. Our local MP is a junior technology minister. I think I can feel an email coming on...

 

Licquorice - I propose to complain in the strongest terms to BT. Forgive my jaded tone, but what can any moderator on this forum achieve that hasn't already been covered by trained BT customer relations employees in the last two days? You'll have noted from a previous post that I have  responded to  - and complied with - requests for  speed tests already. Surely that information is already on the "BT wholesale servers"? So how will it benefit me - or indeed anyone who has already appealed for assistance by going through the official customer service channel - to jump through that hoop again? 

 


I'm sure the highly trained and completely motivated call centre operative in Mumbai is far more likely to resolve your issue than the specialist mod team that take personal ownership of issues until resolution will ever do. 

Such a huge hoop to jump through too.

Good evening

DinkyDoughnut
Aspiring Contributor
491 Views
Message 30 of 89

Re: Massive loss of broadband upload speed.

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@MB7 can you go to this link and find your cabinet number to see if it’s the same as mine? https://www.dslchecker.bt.com/

I’m cabinet 11
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