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JamesCO
Aspiring Contributor
221 Views
Message 21 of 26

Re: Master Socket Position Unusable? Move/Extend?

No worries @StephanieG. I'm busy pretty much all of tomorrow, but I'll be around Thursday if there are any updates!

Thanks again.

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JamesCO
Aspiring Contributor
195 Views
Message 22 of 26

Re: Master Socket Position Unusable? Move/Extend?

Hi @StephanieG.

Local manager got back in contact with me to ask when was most suitable this week to have the master socket moved. I'm going to go back to him with either Wednesday or Friday, so I should have an update for you by the end of the week and hopefully be able to close this out!

Cheers,
James

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Community Manager
Community Manager
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Message 23 of 26

Re: Master Socket Position Unusable? Move/Extend?

@JamesCO I had contacted the team again as I hadn't heard anything back yet so thanks for letting us know. Fingers crossed we've close to the finish line!

Community ModeratorStephanie
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JamesCO
Aspiring Contributor
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Message 24 of 26

Re: Master Socket Position Unusable? Move/Extend?

Good news @StephanieG – master socket was moved to the living room on Wednesday! Same installer showed up and had the job done in less than 20 mins with virtually no mess and was perfectly friendly about it.

I haven't tested the internet from the new point yet as I had to leave almost immediately after he'd been, but I'll be there at some point this week to make sure it works and I'll post back here to confirm.

Thanks again for all of your help on this, it's hugely appreciated! Smiley Happy

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Sage
Sage
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Message 25 of 26

Re: Master Socket Position Unusable? Move/Extend?

Took a little time but good to hear you're now sorted out.

Community Manager
Community Manager
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Message 26 of 26

Re: Master Socket Position Unusable? Move/Extend?

@JamesCO great news, thanks for updating your thread and letting us all know. I'm sorry it took us a while, but we got there in the end 🙂

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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