Hi I have ordered for BT Infinity to be installed and it will be installed next friday, so I came here to ask for about any sneaky charges BT will give me so Ill just give you some information on here.
So I am currently on ADSL and I have speeds of up to 16mb which is really good! Now my phone master soket is the one with the BT piper (man with the trumpet) well actually I have 2 master sockets, one is the really old one (BT's first logo the 'T') and the piper but the ADSL is currently connected to the piper man.... so when the enginerr comes in will he change the master socket and will I be charged for it? and are there any other hidden charges I might run into (please could you list them?)
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The master socket will be changed. It is part of the installation and there will be no extra charge.
Oh Ok, thanks for the info.. are there any other hidden charges BT may give me? during installation? I already have 2 power sockets available as well as a master socket next to it...
They might not change the socket, but they will fit a filter faceplate on top. You should make sure they check that the socket you want it on is actually your master socket and not an extension of the other, as this could cause problems if it is an extension and its missed by the engineer.
Whatever happens though, there wont be any extra charges.
The other one (one with the 'T' logo) is not being used at all. It was installed around in thr 1980's so it's pretty old. We are currently using the piper man.. and I would like to keep the master socket in that location because I have my wii ethernet connected to it and its the exact same lenth so if I have move the hub I have to get a longer cable....
EDIT: Is it possible to move the master socket just a little bit so its not behind the sofa.. can I do this with no charge whatsover? I only want to move it about 10cm abit more to the left...... is there a charge?
Unfortunetly, I will not be here during the installation only my wife will.. so I kinda need to know in advance.. will there be a charge if I want to move the master socket by 10 cm left.?