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Distinguished Sage
Distinguished Sage
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Message 11 of 25

Re: Master Socket Wiring

the speeds quoted by BT are connection speeds not download speeds and as already said you appear to be on infinity 1 and getting max speed 55/10mb  no ISP guarantees download speed



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Distinguished Sage
Distinguished Sage
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Message 12 of 25

Re: Master Socket Wiring


@chopper94 wrote:

I've also attached a screenshot from the bt wholesale speed test, it is identical to the test I did prior to plugging into the mastsocket test slot. 

Router stats added to bottom. Showing 55 download speed? 

 

Thanks. 

 

Image 18-02-2019 at 15.56.jpg

 


That isn't a speedtest screenshot, it is the DSL checker giving estimated possible speeds.

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chopper94
Newbie
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Message 13 of 25

Re: Master Socket Wiring

ah hasn't added it all in!
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chopper94
Newbie
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Message 14 of 25

Re: Master Socket Wiring

Router Stats, DSL Checker. 

Further Diagnostics. 

 

Image 18-02-2019 at 16.22.jpgImage 18-02-2019 at 15.56.jpgImage 18-02-2019 at 15.56 2.jpg

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Techwizz
Aspiring Expert
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Message 15 of 25

Re: Master Socket Wiring

Can't see anything wrong there other than the fact that there was a disconnection just minutes before you posted the stats.

chopper94
Newbie
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Message 16 of 25

Re: Master Socket Wiring

 

As you can see below, it refers to the guaranteed minimum speed.

I want to achieve this, my favorite analogy at the minute, you wouldnt buy a crate of apples which said a minimum of 50 apples each month if some months you get 22 and the best you can hope for is 46. 

Thats a lot of missing apples over the course of 18 months. 

 

Image 18-02-2019 at 18.21.jpg

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Techwizz
Aspiring Expert
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Message 17 of 25

Re: Master Socket Wiring

Ok, you've chosen the 55/10 package which your line is syncing at. You would very likely see higher speeds if you were on the 80/20 package (we would need the detailed line stats to confirm this). BT, as an ISP, don't guarantee download speed, they only guarantee line speed.

I totally agree with your analogy, and if it applied to the line speed, then yes you have every right to complain, but like I said, download speed isn't guaranteed, BT will only intervene if it's significantly lower than the line speed on a wired connection (normally caused by congestion).

Sage
Sage
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Message 18 of 25

Re: Master Socket Wiring


@chopper94 wrote:

Router Stats, DSL Checker. 

Further Diagnostics. 

 

Image 18-02-2019 at 16.22.jpgImage 18-02-2019 at 15.56.jpgImage 18-02-2019 at 15.56 2.jpg


Those aren't the router stats either. You can find them at Advanced settings/technical log.

chopper94
Newbie
226 Views
Message 19 of 25

Re: Master Socket Wiring

Product name:

BT Hub 6A

Serial number:

+084319+NQ73006948

Firmware version:

SG4B1000B540

Firmware updated:

24-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 2 Hours 53 Minutes 23 Seconds

Data rate:

10.00 Mbps / 55.00 Mbps

Maximum data rate:

35462 / 99957

Noise margin:

23.9 dB / 18.9 dB

Line attenuation:

16.8 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

12305 MB Uploaded / 12556 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

A

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-QR2C-5

5 GHz wireless channel:

Smart (Channel 48)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 2

Firewall:

On

MAC address:

B8:D9:4D:58:EB:8F

Software variant:

-

Boot loader:

7.33.1

Distinguished Sage
Distinguished Sage
225 Views
Message 20 of 25

Re: Master Socket Wiring


@chopper94 wrote:

 


 

Image 18-02-2019 at 18.21.jpg


Which is exactly what you are getting, in fact you are getting more than your guaranteed speed of 50Mbps