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annej
Beginner
285 Views
Message 1 of 11

Master socket

I recently moved to the property.  I am having line cord issues so trying to rule out my equipment before I raise a BT engineer callout.  I followed the diagnostics on the help page. I undid the screws on my master socket to use the test socket. The master socket is so old it does not have one. I would like at least to update my master socket but who do I get to do that. Does it belong to BT?, Do BT do this or who would you suggest to do it. I cannot do it myself as my vision is really not good enough for wiring.

I have tried a new ASDL filter, new phone chord. My broadband is perfect but I have no dial tone on my landline.

Any advice welcome.

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10 REPLIES 10
lnajr02
Aspiring Expert
274 Views
Message 2 of 11

Re: Master socket

It sounds like your telephone line has one wire disconnected, I would get the line tested, If you only have one master socket in the home that is BT's responsibility , if you have internal wiring ( Extension) that is yours so if the engineer should say its your wiring that has as problem they will try to charge you, but just say they have to provide a NTE (network terminating point) , so you can disconnect your own wiring for testing, and this is their responsibility.
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Distinguished Sage
Distinguished Sage
268 Views
Message 3 of 11

Re: Master socket

sorry but are you sure that is the first socket after the openreach cable enters your home?

if you connect a corded phone do you get a dial tone?  if not then phone then phone customer service and get phone engineer to fix phone  he will probably replace master if as old as you say

It is openreach who are responsible for your actual line and master socket not BT Retail



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annej
Beginner
260 Views
Message 4 of 11

Re: Master socket

Thanks. I cannot find any other sockets so it must be the master.

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annej
Beginner
259 Views
Message 5 of 11

Re: Master socket

I am buying a cheap corded phone on way home from work. It's a minefield of knowing who is responsible for what. It confused me because Broadband is perfect.
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lnajr02
Aspiring Expert
243 Views
Message 6 of 11

Re: Master socket

Just borrow a phone from next door to test save your money , Master socket is BT's responsibility.

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Distinguished Sage
Distinguished Sage
224 Views
Message 7 of 11

Re: Master socket


@annej wrote:
I am buying a cheap corded phone on way home from work. It's a minefield of knowing who is responsible for what. It confused me because Broadband is perfect.

Broadband will sometimes work with one wire disconnected, but the phone definitely won't.

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annej
Beginner
191 Views
Message 8 of 11

Re: Master socket

Thankyou, that makes sense.

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Distinguished Sage
Distinguished Sage
175 Views
Message 9 of 11

Re: Master socket

Also the phone line parts company with the broadband at the green cabinet if you have Superfast broadband so the fault could be between the cabinet and the exchange.

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annej
Beginner
133 Views
Message 10 of 11

Re: Master socket

The new corded phone didnt work. I searched the house for any phone sockets. There might be something in a red box in a cupboard but looks old and ex GPO. I cant k neel down to check it out properly. If this is an extension it's way before my time and obsolete. Surely BT should update the input when you take a new account as a customer....I pay enough each month. Going to take a risk and get an engineer out.

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