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jimbo1876
Aspiring Contributor
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Message 1 of 15

Max Attainable Speed Dropping at a steady rate

Can anybody explain what is going in here? Apologies - thought I could post a photo via iPad.

Max attainable rate has been dropping all day on my Infinity 2 connection. Started over 80Mbs now down to 40Mbs at a steady rate per hour according to router stats. Actual download speed now around 5Mbs on a 76Mbs profile - 500m from Stepps cabinet 20. Noise margin up 8.7 down 10.6. HH5a with yet to be updated firmware.
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14 REPLIES 14
Sage
Sage
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Message 2 of 15

Re: Max Attainable Speed Dropping at a steady rate

Presuming you have an HH5 until you post the stats from troubleshooting/helpdesk (lines 1-12) we'll never know.

 

Otherwise post a speedtest Further Dignostics result  from BTWholesale.

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jimbo1876
Aspiring Contributor
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Message 3 of 15

Re: Max Attainable Speed Dropping at a steady rate

Speedtest

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jimbo1876
Aspiring Contributor
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Message 4 of 15

Re: Max Attainable Speed Dropping at a steady rate

image.jpgimage.jpg

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Sage
Sage
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Message 5 of 15

Re: Max Attainable Speed Dropping at a steady rate

Trty a factory reset of the HH5 with pinhole reset for 20 secs.

 

Post back router stats after.

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jimbo1876
Aspiring Contributor
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Message 6 of 15

Re: Max Attainable Speed Dropping at a steady rate

1. Product name:BT Home Hub
2. Serial number:+076272+NQ44112469
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:BT Hub 5A
5. VDSL uptime:0 days, 00:46:58
6. Data rate:19854 / 76562
7. Maximum data rate:35312 / 84121
8. Noise margin:10.0 / 8.5
9. Line attenuation:0.0 / 15.4
10. Signal attenuation:0.0 / 15.5
11. Data sent/received:37.8 MB / 291.6 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:YesUntitled.jpgUntitled1.jpg

@pippincp wrote:

Trty a factory reset of the HH5 with pinhole reset for 20 secs.

 

Post back router stats after.


Done and results posted above. Already max data rate is continually falling.
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Distinguished Sage
Distinguished Sage
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Message 7 of 15

Re: Max Attainable Speed Dropping at a steady rate

what about your connection speed?  is it stable?



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Sage
Sage
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Message 8 of 15

Re: Max Attainable Speed Dropping at a steady rate

If you compare your first post of your data stats you can now see the Max Attainalbe has shot up.

 

Next questiions are how are you connecting and if wireless have you tried a wired connection?

 

All ISP's are required to supply is a wired connection at or above the minimum speed they sold it at. There is no ISP that can or will guarantee a wireless speed as there are too many variables not under their control.

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jimbo1876
Aspiring Contributor
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Message 9 of 15

Re: Max Attainable Speed Dropping at a steady rate

The connection speed is always stable.
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jimbo1876
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Message 10 of 15

Re: Max Attainable Speed Dropping at a steady rate

Wired connection and yes the max attainable HAS shot up but is dropping at a constant rate. By tomorrow morning it will be be back down around 20Mbs. It is like watching the graph of the level of a bath with a slow leak in it.
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