Hi there, newbie question here...
I have had FTTC for a few years and it's been stable at 79999kbps (Max. DSLAM throughput shown as 80000 on my FRITZ!box router).
Max attainable always hovers around 82000, but one day I noticed that the Max DSLAM throughput dropped to 74000 and current throughput to 73999.
I called my ISP to get BT to reset the DSLAM, but they were having none of it as it is 'within spec'.
I have lost 6 megs of download, which is more than the total I had until not too long ago so I am pretty sore about it, as it is seemingly for no reason.
Does anyone know if there's a way I can get BT to do something about this, or am I peeing in the breeze?
I am with Plusnet, who are owned by BT. Plusnet say they have to report fault to Openreach, but, as it is not a 'fault' as the line speed is in spec, albeit lower than it needs to be, then BT will not do anything about it.
By referring to BT in this case just causes confusion, 'BT' are not your provider and consequently under no obligation to you in anyway....any queries you have should be directed to your ISP, Plusnet
If your connection is above the minimum rate , then Plusnet are under no obligation to do anything, and obviously OR are not clairvoyant .
The industry is set up by the regulator, so that you the consumer cannot deal directly with your ISP's supplier (OR) so unfortunately there isn't much you can do...asking on a BT consumer forum when you are not a BT customer is a little odd after all would you post on Sky or TT customer forums ?
If your line has been banded because of a temporary problem , that has now gone, then over time your line may recover to the previous sync rate, if the reduction is due to crosstalk from other FTTC customers , then the reduction could be permanent.
Presumably the router you are using isn't one supplied by your ISP , you could try using the one they supplied , connected in the master socket test port , to see if that helps.