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Message 1 of 10

Migration from ADSL to Infinity 1, still on ADSL

Hello,

I've switched my elderley in laws over from Plusnet adsl to BT Infinity 1 and there new speed is exactly the same as itwas on ADSL, despite when we ordered it BT said the estimated download was 32Mb-45Mb and minimum 29Mb.

 

Here are the Homehub 6 figures:

 

Data rate:               1.47Mbps / 6.87 Mbps

Maximum data rate: 1465 / 7383

Noise margin:          6.3dB / 7 dB

Line attenuation:      27 dB

VPI/VCI:                  0/38

Latency type:           G_933_2_ANNEX_B

 

Its a bit of a trek to their house and so I got my Mother in Law to call BT and they said everythings ok and the speed should improve!

It looks like they are still on ADSL can anyone give me any help with what to do next?

 

Thank you

 

Gary

 

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Message 2 of 10

Re: Migration from ADSL to Infinity 1, still on ADSL

Welcome to this user forum.

 

That modulation G_933_2_Annex_B  is odd, are you sure you have written it down correctly?

 

In order to find out what services and speed range they should be getting, please enter their phone number into this form.
Broadband availability checker


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Message 3 of 10

Re: Migration from ADSL to Infinity 1, still on ADSL

G.993.2 ANNEX B that is infinity so you are on fibre not adsl

 

can you try and get connected to test socket witrh a filter and see if that improves the connection speed



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Message 4 of 10

Re: Migration from ADSL to Infinity 1, still on ADSL

Hello Keith,

yes that is correct, I took a screen shot and confirm thats what the home hub is reporting.

 

Here is the output from the link you just sent:

Exchange Weyhill Cabinet 13

DSL Range A (Clean)
41.7
30
8.2
6.1
27.4
Available
--
--

VDSL Range B (Impacted)
32.7
20
7.5
3.9
16.5
Available
--
--

Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
WBC FTTP Availability Date


FTTP on Demand
330
30
--
Available
--
--

ADSL Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date

Left in Jumper
WBC ADSL 2+
Up to 10.5
--
8.5 to 12.5
Available
--
--

WBC ADSL 2+ Annex M
Up to 10.5
Up to 1
8.5 to 12.5
Available

 

GAry

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Message 5 of 10

Re: Migration from ADSL to Infinity 1, still on ADSL


@imjolly wrote:

G.993.2 ANNEX B that is infinity so you are on fibre not adsl

 

can you try and get connected to test socket witrh a filter and see if that improves the connection speed


@Stressedorson said Latency type:           G_933_2_ANNEX_B

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Message 6 of 10

Re: Migration from ADSL to Infinity 1, still on ADSL

Hello,
thank you for the reply and I'm glad its Infinity, I'll drive over there later and try the test socket. They are using a filter as opposed to a filtered faceplate.

Gary
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Message 7 of 10

Re: Migration from ADSL to Infinity 1, still on ADSL

Probably something wrong with the way they have it wired up, or an issue with their internal wiring.

 

They can get a free visit to sort this out, once 10 days have elapsed.

 

See Complaints about slow broadband speed

 

I see you are going to take a look yourself later, so you may be able to sort it out.

 

When you go there, try connecting things up as shown on this diagram and see if the connection speed increases.

Infinity - test socket connections

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Message 8 of 10

Re: Migration from ADSL to Infinity 1, still on ADSL

@Keith_Beddoe maybe a just typo?

 

@Stressedorson  can you check modulation figure



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Message 9 of 10

Re: Migration from ADSL to Infinity 1, still on ADSL

@Keith_BeddoeMany thanks for the useful links I will try those in the 10 day period, I have looked a historical speed tests and pre migration ADSL tests were over 7 Mbps down and about the same up.

 

@imjollyModulation is G_993_2_ANNEX_B, there is no figure.

 

Regards

 

Gary

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Message 10 of 10

Re: Migration from ADSL to Infinity 1, still on ADSL

@Stressedorson  thanks just your initial post was 933 not 993 like I expected - just a typo



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