Modem says 67Mbps, Wholesale test says 64Mbps profile?

[imjolly]

I find it really unusual that with only 2 resets/drop in connection in 4 months that you are in a banded profile as banding normally result of far more resets in shorter timescale

[licquorice]

Unfortunately DLM can get stuck and not release banding once line regains stability.

[pippincp]

I find it strange that in the first post " line is connected at 67000Kbps" and "attainable rate of 69474904Kbps" from the Draytek suddenly becomes  "67000Kbps" with "87329448 attainable" once the Dratek is "hooked up to check settings".

Deos this mean the OP keeps switching equipment?

[DanielS]

Hi @Stuartd,

We can take a look at your profile to see what it's set at. However; are you switching between routers/hubs checking the stats?

Thanks

DanielS

[Stuartd]

I am checking the stats by plugging directly into the modem via a laptop, I did reset the modem however.

[NeilO]

@Stuartd I'll send you a private message in a moment so you can send over your details and we'll be happy to get this looked into. https://community.bt.com/t5/notes/privatenotespage