Modem sync speed

[Rvwill48]

My modem BTHub6 shows a sync speed of 35Mb/s.

My package is BT Infinity Up to 52Mb/s.

Speed test results are 31Mb/s (max) down and 9 Mb/s up

My question is:

Should my modem be syncing at a speed much closer to the 52 Mbs quoted given that my sync speed with my previous broadband supplier was 67Mbs, albeit on a different tariff?

[imjolly]

the key phrase is 'up to 52mb' - some customers will get that others won't

post stats from your hh6 advanced settings then technical log information

enter your phone number and post results  remember delete number  https://www.btwholesale.com/includes/adsl/main.html

try quiet line test  dial 17070 option 2  should be silent and best with corded phone

[Rvwill48]

[Rvwill48]

[licquorice]

Your line is capable of 65M but has been banded by DLM at 35M due to instability. If you maintain a stable connection, DLM will return your speed to the maximum of your package 55M. Do not be tempted to keep resetting the hub as this will make things worse.

[Rvwill48]

How long will the 'return to maximum' take?

[licquorice]

Probably weeks rather than days.

[Rvwill48]

I've just done the quiet line test and I can hear very faint rustling. Could this be the cause?

[imjolly]

if there is noise on quiet line test and you have also tried from test socket and still there then report a phone fault not broadband  to 151

[Rvwill48]

Thanks to you both for your advice. I may post back here in a few weeks with an update of my speed but I’m not convinced that it will increase before my 18 month contract ends in October.  From reading other threads I get the feeling that ‘banding’ and DLM are synonyms for ‘throttling’.