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Rvwill48
Aspiring Contributor
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Message 21 of 47

Re: Modem sync speed

Thanks DanielS,

What happens next then? Is an engineer scheduled to visit or am I to wait and see if my connection speed improves over the weekend?

Thanks for your help.

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Moderator
Moderator
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Message 22 of 47

Re: Modem sync speed

Hi @Rvwill48

@DanielS isn't in the office at the moment.  I've passed on your message and he'll be back in touch tomorrow Smiley Happy

Cheers,

Robbie

Community ModeratorRobbieMac
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Message 23 of 47

Re: Modem sync speed

Hi @Rvwill48,

You don't need to do anything and you don't need to wait in for an engineer. I'm hoping that my change will happen tomorrow evening. If all goes to plan you should notice an improvement over the weekend. I'll be in the office on Monday between 12.30-9pm so I can call you and see if you've noticed an improvement then. Does a particular time suit you on Monday?

Thanks

DanielS

Community ModeratorDannyS
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Rvwill48
Aspiring Contributor
202 Views
Message 24 of 47

Re: Modem sync speed

Hi @DanielS,

Thanks for your help. Monday is quite busy for me but I should be at home between 1.30 and 2.30pm and from 7pm on.

Regards,

Richard

Moderator
Moderator
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Message 25 of 47

Re: Modem sync speed

Thank you @Rvwill48,

If you aren't free to speak with me on Monday, you can post up here or else send me a private message.

I'll be checking your connection on Monday so I should see if there has been any improvement.

Thanks

DanielS

Community ModeratorDannyS
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Rvwill48
Aspiring Contributor
174 Views
Message 26 of 47

Re: Modem sync speed

Hi @DanielS,

My modem download sync speed is now 55Mbps and my first test result is below. Already a significant improvement on the previous 32Mbps I was getting previously.

Many thanks for your help.

Richard

0033AA8E-0BA8-4EDF-889F-C0E89F72A22A.png

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Rvwill48
Aspiring Contributor
141 Views
Message 27 of 47

Re: Modem sync speed

Hi @DanielS,

Broadband has been working fine until 12.30 today (Sunday). We lost it for a couple of minutes, then it returned for a short while and went completely at 12.45.  No connection whatsoever now.

Unable to tell if it’s just me or the whole of Sheffield.

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Moderator
Moderator
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Message 28 of 47

Re: Modem sync speed

Hi @Rvwill48

Thanks for posting @DanielS is in the office tomorrow I'll ensure he see's these messages on his return.

In the meantime you can check for any issues in your area using this link

Thanks

Stuart

Community ModeratorStuartH
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Rvwill48
Aspiring Contributor
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Message 29 of 47

Re: Modem sync speed

Thanks @StuartH,

Modem appears to have been stuck on solid orange for about 45 mins so decided to switch it off and then on again.  It’s now working OK.  Do you have any idea what might have caused that?

Richard

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Moderator
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Message 30 of 47

Re: Modem sync speed

Hi @Rvwill48

It sounds like the internet session dropped and rebooting your hub has resynced your connection with the cabinet restoring the session. Unfortunately a number of things could be attributing factors so I can't really offer more than that.

What speed has it reconnected at?

Thanks

Stuart

 

 

Community ModeratorStuartH
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