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Rvwill48
Aspiring Contributor
184 Views
Message 31 of 47

Re: Modem sync speed

55Mbps down, 10Mbps up

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Moderator
Moderator
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Message 32 of 47

Re: Modem sync speed

Hi @Rvwill48

Good at least it hasn't affected the speeds. 

I've dropped Daniel an email so he can catch up with you tomorrow.

Cheers

Stuart

Community ModeratorStuartH
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Moderator
Moderator
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Message 33 of 47

Re: Modem sync speed

Good Afternoon @Rvwill48,

I'm happy to see your speeds have improved. I'm sorry about the drop you had. That can happen when the line is recalculating speeds.

I'm going to send you a private message to give you some more information about your speeds Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
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Moderator
Moderator
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Message 34 of 47

Re: Modem sync speed

Hey @Rvwill48,

Your order completed yesterday. It may take a few days before you notice a change. I'm in over the weekend. Can you let me know if you notice any changes please?

Thanks

DanielS

Community ModeratorDannyS
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Rvwill48
Aspiring Contributor
104 Views
Message 35 of 47

Re: Modem sync speed

HI Dan,

Modem sync speed is now back up to 55Mbps.  According to the netwrok uptime it appears to have happened at around 5am today (Sunday)

After running a few tests, the maximum download speed Ive achieved is 51.87 which, compared with the 32Mbps I was getting previouly, is a 62.5% increase, brilliant!

Many thanks for your help and for perservering with this.

Kind regards,

Richard

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Rvwill48
Aspiring Contributor
73 Views
Message 36 of 47

Re: Modem sync speed

Baah, humbug!

It's already resynced down to 49Mbps!

Richard

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Techwizz
Aspiring Expert
67 Views
Message 37 of 47

Re: Modem sync speed

Sounds like the banding of 35 Mb was required then, as there's obviously a problem somewhere. DLM will have imposed that banding due to high errors/resyncs, so until the fault is fixed, then you'll be back to square one; 35 Mb.

Can you post the line stats from the Hub again?

Is your line noisy?

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Rvwill48
Aspiring Contributor
54 Views
Message 38 of 47

Re: Modem sync speed

Do you mean this...

LineStats1.PNG

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Rvwill48
Aspiring Contributor
53 Views
Message 39 of 47

Re: Modem sync speed

Dialled 17070 option 2 and could hear some buzzing in the background.

Richard

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Distinguished Sage
Distinguished Sage
47 Views
Message 40 of 47

Re: Modem sync speed

did you try quiet line test from test socket to eliminate your internal wiring as causing a problem

post hub stats



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