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Rvwill48
Aspiring Contributor
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Message 31 of 35

Re: Modem sync speed

55Mbps down, 10Mbps up

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Moderator
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Message 32 of 35

Re: Modem sync speed

Hi @Rvwill48

Good at least it hasn't affected the speeds. 

I've dropped Daniel an email so he can catch up with you tomorrow.

Cheers

Stuart

Community ModeratorStuartH
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Message 33 of 35

Re: Modem sync speed

Good Afternoon @Rvwill48,

I'm happy to see your speeds have improved. I'm sorry about the drop you had. That can happen when the line is recalculating speeds.

I'm going to send you a private message to give you some more information about your speeds Smiley Happy

Thanks

DanielS

Community ModeratorDannyS
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Message 34 of 35

Re: Modem sync speed

Hey @Rvwill48,

Your order completed yesterday. It may take a few days before you notice a change. I'm in over the weekend. Can you let me know if you notice any changes please?

Thanks

DanielS

Community ModeratorDannyS
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Rvwill48
Aspiring Contributor
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Message 35 of 35

Re: Modem sync speed

HI Dan,

Modem sync speed is now back up to 55Mbps.  According to the netwrok uptime it appears to have happened at around 5am today (Sunday)

After running a few tests, the maximum download speed Ive achieved is 51.87 which, compared with the 32Mbps I was getting previouly, is a 62.5% increase, brilliant!

Many thanks for your help and for perservering with this.

Kind regards,

Richard

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