What happens next then? Is an engineer scheduled to visit or am I to wait and see if my connection speed improves over the weekend?
Thanks for your help.
You don't need to do anything and you don't need to wait in for an engineer. I'm hoping that my change will happen tomorrow evening. If all goes to plan you should notice an improvement over the weekend. I'll be in the office on Monday between 12.30-9pm so I can call you and see if you've noticed an improvement then. Does a particular time suit you on Monday?
My modem download sync speed is now 55Mbps and my first test result is below. Already a significant improvement on the previous 32Mbps I was getting previously.
Many thanks for your help.
Broadband has been working fine until 12.30 today (Sunday). We lost it for a couple of minutes, then it returned for a short while and went completely at 12.45. No connection whatsoever now.
Unable to tell if it’s just me or the whole of Sheffield.
Modem appears to have been stuck on solid orange for about 45 mins so decided to switch it off and then on again. It’s now working OK. Do you have any idea what might have caused that?
It sounds like the internet session dropped and rebooting your hub has resynced your connection with the cabinet restoring the session. Unfortunately a number of things could be attributing factors so I can't really offer more than that.
What speed has it reconnected at?