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airgun
Aspiring Contributor
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Message 1 of 4

Moderator Help Please - FTTP Account Takeover - Old Speed Problem

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Hi,

I've had FTTP for approx. 2 years.

To get a better deal I transferred the line to my wife (new account, new phone number - take over of existing line).

Phone number changed succesfully a week ago.

Still on old speed (200,20) new account should be 300,49.

Spoke with BT at lenght - they sent an Openreach engineer this morning, the engineer confirmed nothing wrong with fibre connection & that BT need to cease the old connection and start the new faster connection.

Ideally don't want to waste time trying to explain this to the people on the phone again as they don't seem to understand the problem.

I had great help from a moderator when the original install was a disaster - can someone help again please?

Thanks

Edward

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Moderator Help Please - FTTP Account Takeover - Old Speed Problem

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The moderators cannot help with FTTP issues, you have to contact the FTTP team on 0800 587 4787.

airgun
Aspiring Contributor
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Message 3 of 4

Re: Moderator Help Please - FTTP Account Takeover - Old Speed Problem

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THANKS Keith - spoke to a very helpful chap in Dundee who undertstood the problem and is working to fix it.

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Moderator Help Please - FTTP Account Takeover - Old Speed Problem

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Excellent Smiley Happy

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