We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Check you line for noise preferrablly with a corded phone. 17070 option 2, the line should be silent between announcements. Any noise report a line fault on 151.
I have had a stable connection for over 14 months since renweing my contract but have had 3 droputs in the last month.
Run the line noise test and that is quiet.
Just run the diagnostics test from within my online account and that says things are good.
Just tried to report a fault via the website, as I thought that it would enable me to add all of the facts in one go, rather than try and explain over the phone. Unfortunately, it doesn't appear that you can do this if you don't have a BT router. What are my options, as I relally don't want to go through the standard question list, over the phone?
I managed to borrow an HH5 hub, in order to see where the problem lay, and after around 2 hours, the line dropped again. Called BT, and a very helpfull getleman ran several tests, and discovered that there was indeed a fault, and it was outside of my premises! I just need to wait for 48-72 hours to see if they can find the fault ....... result!
Engineer arrived today, and found a fault in the cabinet ..... Yay! However, my stats are saying that G.INP isn't enabled, and I have a ridiculous interlevae depth (1479). Is this a result of the training period, or should I raise it as an issue?
It sounds like it was a line fault you had and a line engineer was sent out to rectify. They cannot reset DLM only broadband engineers.
That said if your connection is now stable over the next few weeks DLM should see that and relent.
After DLM has relented than you should also see G.Inp being initiated again.
If broadband enginner then it will take up to 2 weeks for G.Inp to kick in after DLM reset.