Move OTN

[jyxx]

Hi,

Hopefully someone can point me in the right direction.

I just just recently bought a property and I was looking at BT for my internet. Unfortunately I just noticed that the OTN has been installed from the outside of the house into the kitchen which is the last place I want it. I would like it relocated into my office which is 2 rooms  further down the same wall, so it shouldn't be any issue moving it.

I am hesitant to put a order through with BT as I want to make sure that they will move the OTN before I commit, I do not want to be stuck with the OTN in the kitchen, If that was going to be the case I would rather just go with Virgin and get it installed where I want it.

If I put through a new order and book a BT HOME TECH EXPERT to install, will they move it for me?

Can someone point me in the direction?

Thanks

[Manatarms84]

Once you are a BT customer they will put an order in the move it but it will cost, I believe the cost is around £90.00 - Openreach will come out and they will be the ones to decide if it can be moved or not as the fibre line is quite delicate and can't have many twists and turns.  You would only pay the money if Openreach can move it though, no charge for the visit if no work is done.  So if you get a no with BT then anyone who would use that ONT (Anyone who uses the Openreach network) would have the same answer

[36ULW]

It wouldn’t be moved as part of any Installation as there wouldn’t be one.

Place an Order with an CP and Openreach will just Activate the one in Situ.

To have it moved by Openreach when you have an active circuit you can arrange for an ONT Shift. Openreach have a set price they charge the CP, how much the CP charges you though is up to them.

Also from what I’ve seen/read on multiple forums is getting it moved is like getting blood from a stone for some reason. Not sure if it’s an Openreach reluctance to do it or the CP not wanting to.

You could leave the incoming fibre where it is and buy an extender like this and move it yourself.

 

[chrisjp]

Or better still, leave the ONT where it is, and run an ethernet cable to wherever you want to locate the hub/router. It's much easier to run ethernet cables through the house than to do so with fibre-optic cables which have minimum curve restrictions

[iniltous]

The ONT location on a new build property that had  FTTP from the outset is the developer choice , if a retro fitted ONT  , then a previous occupant decided on the  ONT location, it’s probably the developer in your case as I’ve seen developers put the ONT location in the kitchen usually inside a cupboard ….however they may have also provided an Ethernet patch panel to Ethernet sockets around the house , so the router doesn’t have to be in the same location as the ONT , basically the ONT  connects to an Ethernet socket  in the kitchen, and the other side  of that Ethernet circuit is on an Ethernet socket in the living room , or in a bedroom ( or a variety of locations around the house if several Ethernet sockets exist ) so it’s worth checking if these were provided …..if there isn’t an Ethernet patch panel you can provide your own Ethernet  cable from the ONT to where you would like the router , the ONT doesn’t need to be next to the router , they can be in different rooms , 5 , 10, 20 ,50 metre etc Ethernet cables are not expensive but you would need to run it yourself or employ someone to do it 

The  ONT  will not be moved as part of a standard order for service, you wont see an engineer,  they just turn the ONT ‘on’ and send you a router to connect yourself ….there is a way to pay (after the service has been taken and working ) to get the ONT shifted to a different location, around £100 ,but that’s the wholesale price OR charge the ISP , what the ISP charges for  arranging it is anyone’s guess , plus as stated getting it arranged isn’t easy , it seems ISPs  are not aware of this product Openreach offer or not interested in using it , after all they have to pay OR , even if the customer doesn’t pay them .

BT have no involvement with the Openreach network, so a BT Home Tech Expert will not be able to shift Openreach  property