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dmccaffer
Beginner
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Message 1 of 3

Moved from infinity area, can't transfer package

Likely in the wrong forum, sorry. Thanks for your help in advance though.

I had bt infinity for the last year - generally good experience. I've now moved home to an area that does not have BT Infinity (& BT has no plans to introduce it there, thanks BT) and so I cannot transfer my services to my new home. I have attempted to use the online service for the last few weeks - it keeps saying to call their help centre. I call - they say they can't help because of the current infinity package & so they'll transfer me to the department that can help. It rings out & eventually cuts out every time.

Does anyone have any advice as to who I should be contacting directly or if this trouble has come up before? Ideally, I'd actually be cancelling the service to go with the faster services in the area, but I still have 8 months left of the contract.

Thanks again, Dave.
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Distinguished Guru
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Message 2 of 3

Re: Moved from infinity area, can't transfer package

You should be asking for the dedicated Home Move team.  If it's them who are giving you no help, then I'm not sure who else there is - other than cancellations!

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dmccaffer
Beginner
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Message 3 of 3

Re: Moved from infinity area, can't transfer package

Unfortunately it is indeed the home move team (I think...).
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