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Mariusmssj
Beginner
398 Views
Message 1 of 4

Moved house and speed is below the guranteed minimum speed

Hi all,

Moved a house and eventually got internet after 3 cacanlations 😞 And was sad to find out my I'm not getting the advertised minimum speed. When doing speed tests I am getting 42mbps instead of promised 57 Mbps. My package is 62-73 Mbps.

I looked at the router data at it also shows that connection is only getting 45Mbps max.Untitled.png

I got a dual socket Mk4 so there is no splitter/filter being used.

Does anyone have any suggestions of what I could do to improve the speed?

Thank you

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3 REPLIES 3
pippincp
Sage
390 Views
Message 2 of 4

Re: Moved house and speed is below the guranteed minimum speed

As it's a new connection there will be no charge for an engineer so call it in.

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Mariusmssj
Beginner
382 Views
Message 3 of 4

Re: Moved house and speed is below the guranteed minimum speed

Thank you for the reply pippincp. I called BT and was advised that it can take up to two weeks for connection to "stabilise", so they will not report it as a fault and asked me to call back in two weeks if speed does not improve.
I can't say i'm really happy because they messed up my move i've been withouth internet for 3 weeks and now not getting the the speed I was promised 😞

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NigelB72
Recognised Expert
378 Views
Message 4 of 4

Re: Moved house and speed is below the guranteed minimum speed

@Mariusmssj it can take a couple of weeks for the line speed to stabilise so you will need to be patient for another two weeks i'm afraid

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