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jezimaster
Newbie
757 Views
Message 1 of 5

Moving Home - Infinity not available!

Hi all,

 

I currently enjoy BT Infinity at my current address. I am moving in August about 1 mile away and have found out that BT Infinity isn't available at the new house.

 

Questions are - when will it be available and also will my bill be amneded to reflect I no longer have infinity?

 

Very disappointed that I am moving such a short distance from a 15yr old property to brand new property and I am taking a backwards step.

 

Estimated speeds at new address are 0.25-2mb! I am currently getting 70mb! 😞

 

Any help/ advice would be appreciated

 

Thanks

 

Jez

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4 REPLIES 4
grahamwoodhouse
Aspiring Contributor
746 Views
Message 2 of 5

Re: Moving Home - Infinity not available!

I share your pain, I moved about 1/4 mile from a 30 year old cabled property (40Mbps) to a 15 year old non-cabled / non FTTC property. Currently getting <2Mbps and awaiting Infinity availability.

 

Use any of the various checker websites, these will tell you what exchange / cabinet your old/new properties are on and rough availability dates for your new property.

 

Good luck!

 

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Distinguished Sage
Distinguished Sage
745 Views
Message 3 of 5

Re: Moving Home - Infinity not available!

Check using these links to check availability

 

http://www.superfast-openreach.co.uk/where-and-when/

 

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

Not sure about what haooens when you move home and have to take a different service. Perhaps contacting BT via this link will give you the answer. It's their Moving Home department.

 

https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjQiLCJzdGVwSWR4IjoxLCJzdG...

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dfenceman
Expert
734 Views
Message 4 of 5

Re: Moving Home - Infinity not available!

Hi jezimaster,

 

What county will you be in once you move ?

Best regards,
dfenceman
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Sage
Sage
722 Views
Message 5 of 5

Re: Moving Home - Infinity not available!

You may still be charged for Infinity if your contract has not finished.

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