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Message 1 of 8

Moving Router to new location

Hi, When i ordered my BT package i selected that i wanted the Router installed to the same place as the old one, however i have since changed my mind and would like it installed upstairs.

 

Will the engineer still do this? I can't get hold of BT or find the live chat to inform them that this is how i would like it installed. 

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Message 2 of 8

Re: Moving Router to new location

are you getting FTTP and engineer fitting the ONT?  if so just speak to engineer when arrives



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Message 3 of 8

Re: Moving Router to new location

I've just ordered new Fibre broadband, not sure if they need to be moving sockets or whatever
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Message 4 of 8

Re: Moving Router to new location

but are you getting fibre to the house or is it fibre to the cabinet and copper to home so you connect router to master socket

do you currently have an openreach phone socket?



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Message 5 of 8

Re: Moving Router to new location

I dont believe we have an openreachsocket

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Message 6 of 8

Re: Moving Router to new location

do you have a current landline phone?  is this a new build?  do you currently have broadband?



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Message 7 of 8

Re: Moving Router to new location

We just switched from 2 decades with Virign.

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Message 8 of 8

Re: Moving Router to new location

If there is no Openreach line at present just have a word with the engineer.

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