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Shaunsmith100
Shaunsmith100
Aspiring Contributor

on ‎18-03-2015 10h03

482 Views
Message 1 of 8

Moving activation date

I placed my order for the 9th March. BT wwant on to just move the start date to 23rd. After complaining the engineer came out on the 17th. I see my activation is still only scheduled for 23rd. I have been advised it will be 17th. So still no internet. I call in and it takes 30 minutes to get the right person only for them to say the next day sir....
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7 REPLIES 7
ray_dorset
Distinguished Guru

on ‎18-03-2015 10h04

481 Views
Message 2 of 8

Re: Moving activation date

Can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home

Please miss out any data you don't want to post

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Shaunsmith100
Shaunsmith100
Aspiring Contributor

on ‎18-03-2015 11h49

467 Views
Message 3 of 8

Re: Moving activation date

Hi there not sure what data.

Serial number: +068343+NQ44113649
WAN: PPP disconnected (server not found)
Broadband username: bthomehub@btbroadband.com
BT wifi: No
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Shaunsmith100
Shaunsmith100
Aspiring Contributor

on ‎18-03-2015 11h49

465 Views
Message 4 of 8

Re: Moving activation date

Not sure what to post there is alot
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ray_dorset
Distinguished Guru

on ‎18-03-2015 12h10

456 Views
Message 5 of 8

Re: Moving activation date

The lines are numbered 1-26 or so. it's easy to copy and paste all of them. You've posted enough to see your connection is disconnected.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Shaunsmith100
Shaunsmith100
Aspiring Contributor

on ‎18-03-2015 12h16

451 Views
Message 6 of 8

Re: Moving activation date

Yes how do get it connected. I mean is my account even activated? It till shows for the 23rd. They said the 17th but it shows on my order 23rd
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ray_dorset
Distinguished Guru

on ‎18-03-2015 12h20

448 Views
Message 7 of 8

Re: Moving activation date

Any chance you can post the stats?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Shaunsmith100
Shaunsmith100
Aspiring Contributor

on ‎18-03-2015 12h24

445 Views
Message 8 of 8

Re: Moving activation date

I'm on my mobile. It Won't show on my mobile it shows on laptop. Anything specific?
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